Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Sasank G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Good Product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It stands out as a unique audio and video conferencing platform because of it's unique features and continuous improvement, Recently after this AI saga everywhere I have observed that Zoom was providing transcript and Minutes of meeting on it's own which is really cool to reference it later.

What is your favorite aspect of this product?

Works even when we have low internet connectivity and also can have various video backgrounds while on calls.

What do you dislike most about this product?

Taking control rather than annotating something on the screen would be better.

What recommendations would you give to someone considering this product?

Zoom is pretty cool and you can give it a try for sure.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Respectful

Evie C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Great application for call conferences!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom makes it easy for conferences

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Late reaction for features

What recommendations would you give to someone considering this product?

Good for conferences

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Skever M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Zoom your Communication

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Zoom differentiates itself from other similar products through a combination of key features, user experience, and its ability to scale from small teams to large enterprises. Here are the main factors that set Zoom apart: • High-Quality Video and Audio • Meeting Features and Flexibility • Fast Setup • Cross platform compatibility • Scalability (Large meeting Capacity and zoom room features). • Reliability and Performance • Advanced Collaboration Tools • User-Friendly Interface

What is your favorite aspect of this product?

One of the most impressive aspects of Zoom is its ease of use combined with scalability. It manages to offer a user-friendly interface that allows even non-technical users to jump into meetings effortlessly, while also providing advanced features like breakout rooms, webinars, and integrations for larger, more complex business needs. The balance between simplicity and powerful functionality makes Zoom accessible to everyone—from casual users to large enterprises. This versatility is what I find most appealing about the product.

What do you dislike most about this product?

One of the main drawbacks of Zoom is the time limit on free group meetings, which is restricted to 40 minutes. While Zoom offers a robust free plan, this limitation can be frustrating for users who rely on longer meetings but don't want to pay for premium plans. Additionally, while Zoom has improved its security and privacy features, early concerns about "Zoom bombing" and other vulnerabilities have left some users cautious, despite the enhancements made since then.

What recommendations would you give to someone considering this product?

If you're considering Zoom, here are the key 2 recommendations: 1. Assess Your Needs: If you primarily need video conferencing for short meetings or 1-on-1 conversations, the free plan may be sufficient. 2. Explore the Features: Zoom offers more than just video calls. Features like breakout rooms, webinars, polling, and screen sharing are incredibly useful for teaching, workshops, or team collaboration. Make sure to explore these features if they align with your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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