Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Eric Q.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Why Zoom is My Go-To

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Honestly, I’d say the simplicity of Zoom's user interface sets it apart. It’s like they took all the complexities of virtual meetings and boiled them down to the basics

What is your favorite aspect of this product?

I’ve been on countless calls where I thought for sure the audio would lag or the video would freeze, but Zoom always pulls through.

What do you dislike most about this product?

For the chat, It could use a more organized thread-based chat, like Slack's approach.

What recommendations would you give to someone considering this product?

Don’t forget to use the background blurring feature—it’s a lifesaver when you’re working from less-than-ideal spots.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Client's Interest First

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good Meeting product but needs improvement

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Zoom differentiates itself through its simplicity, reliability, and ease of use for both small and large meetings. Its standout features include breakout rooms, HD video quality, and seamless screen-sharing, making it ideal for virtual collaboration. Unlike some competitors, Zoom offers flexible plans for various business sizes, supports large-scale webinars, and has integrations with numerous third-party applications. The platform is also highly scalable, offering tools for virtual events, hybrid workplaces, and remote learning, catering to a wide range of users from individuals to enterprises.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its ease of use and reliable video quality, even in large meetings or webinars. The platform's breakout rooms are particularly useful for fostering small group discussions within larger meetings, which is great for workshops or education. Zoom’s broad range of features, from screen sharing to virtual backgrounds and polls, makes it versatile for different industries. Its scalability—from personal use to enterprise-level events—combined with solid customer support, sets it apart from many other video conferencing tools.

What do you dislike most about this product?

The primary drawback of Zoom is its limited default security, as end-to-end encryption isn't automatically enabled for all meetings, raising concerns for those handling sensitive information. Additionally, managing multiple features such as breakout rooms and screen sharing can sometimes be clunky during larger meetings. While it offers many integrations, navigating them can be confusing without clear guidance. Also, the frequent updates and occasional bugs can disrupt the user experience, especially when important features change unexpectedly.

What recommendations would you give to someone considering this product?

Zoom is ideal for businesses, educators, and individuals looking for a reliable video conferencing platform. It excels at hosting meetings of all sizes, with breakout rooms and screen-sharing options for enhanced collaboration. Its ease of use and wide array of features make it suitable for virtual events, webinars, and online education. However, if you're working with sensitive data, be sure to explore Zoom's security settings to ensure you're leveraging its encryption features, and consider alternatives if stronger default security is a priority. If you already have Microsoft suite, then you can live without Zoom

Pros

  • Helps Innovate
  • Unique Features
  • Inspires Innovation
  • Continually Improving Product

Cons

  • Less Effective Service

Sachidanand j.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Zoom powerful virtual meeting tool.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Delivers reliable video calls and screen sharing capabilities. Clean interface makes it accessible for all skill levels.

What is your favorite aspect of this product?

Introduces new webinar management tools and improved scheduling features.

What do you dislike most about this product?

Limited customization options for meeting layouts.

What recommendations would you give to someone considering this product?

Detailed reporting aids in tracking engagement and performance.

Pros

  • Reliable
  • Trustworthy
  • Inspires Innovation
  • Caring

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