Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Lucia G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Great communication features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Since we have been using Zoom, remote work and flexibility of time and space has been viable, it has helped us to never stop our work operations and always have a faithful means to maintain our communication. Likewise, it is part of our daily life, since we can do business with clients and partners much further away and distance is not a limitation, it allows us to project projects from our devices or place whiteboards if we need to explain something in a different visual way. Without a doubt, it is a fantastic tool to stay connected, make better alliances and advance projects collaboratively.

What is your favorite aspect of this product?

Zoom's interface is interactive and agile, offering a variety of tools that make it dynamic during our work meetings. We loved its level of accessibility because it gives us the possibility of connecting from wherever we want, either from our computers in the office or on our phone from wherever we are. We can fully trust the Zoom platform and its fast connection, ease of use and flexibility when connecting and creating rooms to connect to create projects remotely. One of the most useful functions is sharing screens or using whiteboards, it is easy to use, interactive and complements remote work.

What do you dislike most about this product?

The response from customer support has not been what we expected, it is slow and does not give us accurate solutions, it has been difficult to communicate correctly with them. Automatic updates interfere with our work and have made me late on some occasions to meetings, it would be nice if they were scheduled in advance to be able to foresee any incident. It also consumes a lot of bandwidth capacity and space on our devices, it is a slow platform and that can become a problem.

What recommendations would you give to someone considering this product?

Zoom is one of the best tools on the market to habituate a workspace from wherever you are! It is reliable, dynamic and bold.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Acts with Integrity

Cons

  • Less Fair

Allison H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great Video Conferencing Option

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It feels as though there are less glitches with this system than others I have used

What is your favorite aspect of this product?

It is widely used by many, which is why we switched to it as it feels more universal

What do you dislike most about this product?

It has a very dated look/feel to it

What recommendations would you give to someone considering this product?

This is a very basic video conferencing software, but has many capabilities to run a successful meeting and facilitate when you cannot meet in person.

Pros

  • Enables Productivity
  • Performance Enhancing
  • Security Protects
  • Reliable

Temilorun Mobolaji O.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great for large meetings!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its reliable performance, even with large groups, and its intuitive interface that’s easy for anyone to use. Its standout features include breakout rooms, virtual backgrounds, and high-quality video and audio, making it ideal for everything from casual calls to professional webinars. Plus, it’s highly scalable, catering to both small teams and massive conferences effortlessly

What is your favorite aspect of this product?

The breakout rooms are my favorite. They’re perfect for small group discussions during larger meetings, and they’re easy to set up and manage!

What do you dislike most about this product?

I dislike how file sharing and polling tools feel a bit outdated and clunky compared to other platforms. They could be smoother and more integrated for a better experience.

What recommendations would you give to someone considering this product?

If you need a reliable and user-friendly platform for virtual meetings, Zoom is a great choice. It’s perfect for hosting everything from casual chats to professional events. However, if you rely heavily on collaboration tools like whiteboards or advanced file sharing, you might want to pair it with other tools to fill in the gaps.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Saves Time

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