What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Zoom Workplace Reviews
Lucia G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Great communication features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Since we have been using Zoom, remote work and flexibility of time and space has been viable, it has helped us to never stop our work operations and always have a faithful means to maintain our communication. Likewise, it is part of our daily life, since we can do business with clients and partners much further away and distance is not a limitation, it allows us to project projects from our devices or place whiteboards if we need to explain something in a different visual way. Without a doubt, it is a fantastic tool to stay connected, make better alliances and advance projects collaboratively.
What is your favorite aspect of this product?
Zoom's interface is interactive and agile, offering a variety of tools that make it dynamic during our work meetings. We loved its level of accessibility because it gives us the possibility of connecting from wherever we want, either from our computers in the office or on our phone from wherever we are. We can fully trust the Zoom platform and its fast connection, ease of use and flexibility when connecting and creating rooms to connect to create projects remotely. One of the most useful functions is sharing screens or using whiteboards, it is easy to use, interactive and complements remote work.
What do you dislike most about this product?
The response from customer support has not been what we expected, it is slow and does not give us accurate solutions, it has been difficult to communicate correctly with them. Automatic updates interfere with our work and have made me late on some occasions to meetings, it would be nice if they were scheduled in advance to be able to foresee any incident. It also consumes a lot of bandwidth capacity and space on our devices, it is a slow platform and that can become a problem.
What recommendations would you give to someone considering this product?
Zoom is one of the best tools on the market to habituate a workspace from wherever you are! It is reliable, dynamic and bold.
Pros
- Enables Productivity
- Effective Service
- Caring
- Acts with Integrity
Cons
- Less Fair
Please tell us why you think this review should be flagged.
Allison H.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Great Video Conferencing Option
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It feels as though there are less glitches with this system than others I have used
What is your favorite aspect of this product?
It is widely used by many, which is why we switched to it as it feels more universal
What do you dislike most about this product?
It has a very dated look/feel to it
What recommendations would you give to someone considering this product?
This is a very basic video conferencing software, but has many capabilities to run a successful meeting and facilitate when you cannot meet in person.
Pros
- Enables Productivity
- Performance Enhancing
- Security Protects
- Reliable
Please tell us why you think this review should be flagged.
Temilorun Mobolaji O.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Nov 2024
Great for large meetings!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out for its reliable performance, even with large groups, and its intuitive interface that’s easy for anyone to use. Its standout features include breakout rooms, virtual backgrounds, and high-quality video and audio, making it ideal for everything from casual calls to professional webinars. Plus, it’s highly scalable, catering to both small teams and massive conferences effortlessly
What is your favorite aspect of this product?
The breakout rooms are my favorite. They’re perfect for small group discussions during larger meetings, and they’re easy to set up and manage!
What do you dislike most about this product?
I dislike how file sharing and polling tools feel a bit outdated and clunky compared to other platforms. They could be smoother and more integrated for a better experience.
What recommendations would you give to someone considering this product?
If you need a reliable and user-friendly platform for virtual meetings, Zoom is a great choice. It’s perfect for hosting everything from casual chats to professional events. However, if you rely heavily on collaboration tools like whiteboards or advanced file sharing, you might want to pair it with other tools to fill in the gaps.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Saves Time
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.