Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Raghavendra H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Zoom provides smooth and glitch-free calls

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The ease of access for all participants and the ability to project and record from multiple people during conference settings also it is simple to set up and it just works every time.

What is your favorite aspect of this product?

Zoom is stable and reliable in terms of audio and video quality and users can easily join or schedule meetings.

What do you dislike most about this product?

Sometimes Zoom starts updating even and ends over the ongoing meeting which can be frustrating.

What recommendations would you give to someone considering this product?

Zoom easily integrates with a wide range of external tools, which maximizes its utility and increases overall productivity.

Pros

  • Effective Service
  • Inspires Innovation
  • Client's Interest First
  • Appreciates Incumbent Status

Lokesh P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Awesome Product for corporate meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I really like the UI of zoom better than the other similar softwares.

What is your favorite aspect of this product?

One is the video quality which I find relatively improved from time to time and the other is the ability to be used on web i.e. not needing an application to be installed.

What do you dislike most about this product?

There aren't any dislikes as such, however I'd like to see it more improved with features like captions and Avatars that can be used as profile pictures

What recommendations would you give to someone considering this product?

It's easy to use if you are an end- user and highly reliable product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Farha T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

The future of work : Zoom's Seamless collaboration

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

whilst Zoom boasts person-friendly interfaces, loose plans, and features like whiteboards and breakout rooms, it faces competition from Microsoft groups (organization integration), Google Meet (free and simple), and Cisco Webex (robust security). the important thing differentiator lies in finding the platform that fine aligns along with your particular needs and priorities, whether or not it's ease of use, safety, collaboration equipment, or integration with existing software program.

What is your favorite aspect of this product?

Zoom shines in its person-pleasant accessibility, fostering collaboration with whiteboards, breakout rooms, or even offering a loose tier for everybody. while I can not have favorite elements, these strengths make Zoom a treasured tool for conversation and teamwork, irrespective of technical understanding or economic constraints.

What do you dislike most about this product?

Zoom's past privacy hiccups, limited unfastened functions, and capacity for "Zoom fatigue" improve worries. Accessibility can be progressed, and user engagement might gain from better capabilities. in the end, the maximum enormous disadvantage relies upon on person wishes and how you use the platform.

What recommendations would you give to someone considering this product?

thinking about Zoom? Weigh your desires cautiously! It boasts consumer-friendly get entry to, free plans, and collaboration equipment like whiteboards, but bear in mind of privateness worries, limited unfastened features, and ability "Zoom fatigue." If security is paramount, explore Cisco Webex. For tight integration with other Microsoft tools, bear in mind groups. decide upon primary, free calls? Google Meet is probably your fit. ultimately, the pleasant platform aligns with your priorities, whether or not it is ease of use, safety, collaboration, or integration with current software program. satisfied video conferencing!

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Fair

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