Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ranjan S.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its user-friendly interface, reliability, extensive feature set including virtual backgrounds and breakout rooms, scalability for large meetings, and cross-platform compatibility.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its reliability. It consistently delivers stable connections and high-quality audio and video, making virtual meetings smooth and efficient.

What do you dislike most about this product?

One aspect of Zoom that could be improved is its security measures. While Zoom has made strides in addressing security concerns, occasional vulnerabilities have surfaced, highlighting the need for continued vigilance in this area.

What recommendations would you give to someone considering this product?

If you're considering Zoom, I'd recommend evaluating its features in comparison to your specific needs. Ensure that the platform offers the functionalities essential for your meetings, such as breakout rooms, screen sharing, and recording capabilities. Additionally, consider the size of your meetings and whether Zoom's scalability meets your requirements. Lastly, prioritize security by familiarizing yourself with Zoom's security settings and implementing best practices to safeguard your meetings.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Security Frustrates
  • Commodity Features
  • Less Effective Service

Siva kumar A.

  • Role: Operations
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Great meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out from other similar products due to its user-friendly interface, reliable performance, and robust features like breakout rooms, screen sharing, and virtual backgrounds. Its scalability, cross-platform compatibility, and strong security measures also contribute to its popularity among individuals and businesses alike.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its simplicity and ease of use. It makes connecting with others effortless, whether it's for a quick one-on-one chat or a large virtual meeting. Plus, the ability to customize settings and use features like virtual backgrounds adds a fun element to the experience.

What do you dislike most about this product?

Nothing, All is fine

What recommendations would you give to someone considering this product?

In a bustling city where time is precious, a group of friends found solace in their weekly ritual: Zoom game nights. Each Friday, they gathered virtually, armed with laughter and a shared love for competition. From classic board games to virtual trivia challenges, they navigated through pixelated landscapes, their camaraderie transcending digital barriers. As dice rolled and cards were dealt, their screens became portals to endless fun and connection. In this virtual realm, distance melted away, leaving only the joy of shared moments and the thrill of victory.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Joaquim F.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A reliable multifaced tool.

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Platforms have become more and more similar in this space. But Zoom remains as part of the strongest in this market, which shows its consistency and quality.

What is your favorite aspect of this product?

Annotation and co-annotation. Equally the breakout rooms became a staple of the industry, but it's still one of the best features.

What do you dislike most about this product?

Screen sharing can sometimes be buggy, and there's some time lost when trying to confirm why is a screen not sharing, and usually can only be sorted by resetting.

What recommendations would you give to someone considering this product?

If it fits the rest of your software environment go ahead. If you, on the other hand, are trying to aggregate software and finding competitive prices, Microsoft Teams has been a preferred option for my organisation.

Pros

  • Enables Productivity
  • Effective Service
  • Performance Enhancing
  • Efficient Service

Cons

  • Slower Product Innovation

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