Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Antony M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic Product, Easy to use.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Users can choose from a variety of virtual backgrounds or upload their own to maintain privacy or add fun elements to their meetings.

What is your favorite aspect of this product?

Zoom is suitable for a wide range of uses from casual conversations to large corporate webinars.

What do you dislike most about this product?

It requires a stable and high-speed internet connection for optimal performance.

What recommendations would you give to someone considering this product?

Determine the size of your meetings and the specific features you need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jasrah ..

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great Features, Some Connectivity Issues

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom differentiates itself from other similar products through its user-friendly interface, high-quality video and audio, and reliable performance even in low-bandwidth conditions. It also offers a wide range of features such as breakout rooms, virtual backgrounds, and screen sharing, which enhance the overall user experience. Additionally, Zoom's robust security measures, extensive integration options with third-party applications, and the ability to host large meetings and webinars set it apart from its competitors.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout rooms feature. This allows larger meetings to be split into smaller groups for more focused discussions, making it perfect for workshops, team collaboration, and interactive sessions. The ease with which participants can move between rooms and the host's ability to manage and monitor these rooms adds a lot of flexibility and effectiveness to virtual meetings.

What do you dislike most about this product?

What I dislike most about Zoom is the occasional audio lag and connectivity issues that can disrupt meetings, especially when participants have unstable internet connections. Additionally, the free version's 40-minute time limit on group meetings can be restrictive for longer discussions or collaborative sessions.

What recommendations would you give to someone considering this product?

Explore the Features: Take advantage of the free version first to explore its features like breakout rooms, virtual backgrounds, and screen sharing to see if they meet your needs. Check Your Internet: Ensure you have a stable internet connection for the best experience, as connectivity issues can affect audio and video quality. Consider the Plans: If you plan to host longer meetings or need advanced features like webinars or larger participant capacity, consider the paid plans. Learn the Security Settings: Familiarize yourself with Zoom's security settings to prevent disruptions and ensure your meetings are secure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Engin A.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great for Accessibility

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I think the speed on this tool for loading is unmatched with regard to all of its well known competitors.

What is your favorite aspect of this product?

I like accessibility functions such as transcribe for disabled attendees.

What do you dislike most about this product?

I do not prefer the chat function where I can not mention the single individual.

What recommendations would you give to someone considering this product?

I would recommend them to use Zoom for personal reasons because it generally doesnt work in corporate environments.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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