Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Tanya G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great for Collaboration

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Hosts can create polls in advance or during a meeting. They can set up multiple-choice questions with customizable answer options.

What is your favorite aspect of this product?

One of my favourite aspects of Zoom is its user-friendly interface and the reliability of its video and audio quality. It makes starting and joining meetings effortless, ensuring clear communication even in large group settings.

What do you dislike most about this product?

I think it could be the complexity of managing settings and permissions, especially for larger organizations or meetings with diverse participant roles.

What recommendations would you give to someone considering this product?

Familiarize yourself with Zoom's interface and features like virtual backgrounds, polling, and breakout rooms to leverage them effectively during meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Artyom C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product, price can go high in big orgs.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Well the features that zoom has I believe work much better to the competitors teams etc, particularly liked the transcriber from zoom was always very accurate. Also having for example the chat was much better in zoom compared to teams.

What is your favorite aspect of this product?

The ease of use of the product was key, conferencing on zoom compared to teams or other products resulted in a much easier implementation and fix when something didn’t work.

What do you dislike most about this product?

Probably the cost of it, no on a serious note, it was hard to find what really I disliked. The majority of features work well, I think maybe their API seemed a bit complicated when I had a quick glance.

What recommendations would you give to someone considering this product?

It’s a great product, if you do not have the full suite with the other bohemoths it’s a really good alternative in my opinion as it works great with slack and all other tools too.

Pros

  • Reliable
  • Caring
  • Saves Time
  • Respectful

Cons

  • Slower Product Innovation
  • Less Performance Enhancing

Maria kemi W.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Zoom gets the job done for me.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom's recent Clips plus feature is a standout feature which differentiates it from similar products. I use Zoom's clip plus functionality to record and edit my video meetings on Zoom without leaving the Zoom interface. I am able to cut out parts of my recorded video meetings and even add overlay to transcriptions on the edited video clips when necessary.

What is your favorite aspect of this product?

It is easy to use and this makes it an ideal software for I and my team's video conferencing needs. All I need to do when inviting a person to join my video conferencing needs is to share the meeting web-link with them, allowing them to join my meetings without needing to first create an account.

What do you dislike most about this product?

Although Zoom has provisions for automated translations and captions, its captions are powered by AI (artificial intelligence ) , therefore making its translations and captions not accurate or reliable.

What recommendations would you give to someone considering this product?

Although, Zoom used to be primarily a video conferencing software at the beginning, it has now evolved into a full collaboration suite with fully-featured team messaging functionality, advanced search and file sharing capabilities amongst other features , making it the bedrock of seamless team communication in my company.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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