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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

4233 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Zoom Workplace in this category (opens in a new tab)

Appointment Scheduling

Score 8.6

View Zoom Workplace in this category (opens in a new tab)

Visitor Management

Score 8.0

View Zoom Workplace in this category (opens in a new tab)

Zoom Workplace Reviews

Emma j.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

"ZOOM CHECKS ALL THE BOXES"

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom consistently gives me the best experience for my work-based and personal meetings.

What is your favorite aspect of this product?

Clean and decent user interface

What do you dislike most about this product?

Zoom suites me well enough.

What recommendations would you give to someone considering this product?

Don't hesitate to give it a try.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arya K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Very user friendly & completes the task with ease!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is not necessarily the first video conferencing program however it is a suitable one for use in a professional setting. I feel like it is more secure than others due to each meeting having a unique ID as well as the host being able to control who can actually attend.

What is your favorite aspect of this product?

The host being able to control who is speaking, has the option to remove someone without any difficulties. It is also very user friendly so it is simple for the average person to use which makes it so helpful since we are very highly reliant on zoom for meetings with clients.

What do you dislike most about this product?

I would like to see an improvement on the transcribing feature. It is sufficient but definitely could use an improvement on how accurate it is. Maybe some implementing of AI could help make this process easier and to deliver more accurate transcriptions.

What recommendations would you give to someone considering this product?

That Zoom can easily be implemented into your company and web conferencing needs. It provides a very simple platform that will not take a long time to train employees on. With it's simple features you can feel confident that your employees can easily use it.

Pros

Enables Productivity
Helps Innovate
Reliable
Trustworthy

Cons

Slower Product Innovation
Commodity Features
Under Delivered

Alamin I.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Must use app for every people to stay connected

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

For ease of use, Zoom is a clear king for me. No other tool is even close to that with the features it has.

What is your favorite aspect of this product?

Zoom is fantastic because it works on pretty much anything , PCs, Macs, even phones, no matter the operating system.

What do you dislike most about this product?

Some of the features in Zoom's Whiteboard feel a bit clunky at times. There are things that need to go more smoothly. Hopefully, they'll keep improving it.

What recommendations would you give to someone considering this product?

Very easy to use, all in a safe environment for your classrooms with educational-setting-oriented features. Give it a go.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Appointment Scheduling

Visitor Management

Zoom Workplace Reviews

Emma j.

"ZOOM CHECKS ALL THE BOXES"

Likeliness to Recommend

Pros

Arya K.

Very user friendly & completes the task with ease!

Likeliness to Recommend

Pros

Cons

Alamin I.

Must use app for every people to stay connected

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support