What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Workplace Reviews
Tuot N.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
Fantastic product! I love it.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out with its user-friendly interface, high-quality video and audio, robust scalability, and features like virtual backgrounds, breakout rooms, and integrations, making it ideal for diverse communication needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its intuitive design, allowing seamless collaboration through features like screen sharing, breakout rooms, and reliable high-quality video conferencing.
What do you dislike most about this product?
The most frustrating aspect of Zoom is occasional connectivity issues and the limited free plan features, especially for longer meetings.
What recommendations would you give to someone considering this product?
For potential Zoom users, prioritize a stable internet connection, explore its features like breakout rooms, and consider upgrading to a paid plan for extended meeting durations and enhanced collaboration tools.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Samson M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2024
Easy to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Scalability: Zoom can host a wide range of meetings, from small one-on-one calls to large webinars and virtual conferences with thousands of participants. It supports features like breakout rooms for group discussions, making it adaptable for both intimate and large-scale sessions. High-Quality Video and Audio: Zoom offers high-definition video and clear audio, even in environments with lower bandwidth, thanks to its adaptive technology. It’s known for maintaining quality in large meetings with many participants.
What is your favorite aspect of this product?
Zoom's ease of use. Its simple interface and quick setup process allow users to join and host meetings with minimal effort, which has been a major factor in its widespread adoption across businesses, educational institutions, and casual users. Whether for one-on-one calls or large webinars, Zoom's intuitive design ensures that users can focus on the meeting itself rather than technical challenges. This simplicity is one of the reasons it became so popular, especially during the shift to remote work.
What do you dislike most about this product?
Zoom’s reliance on third-party integrations for certain features (such as advanced breakout room management or analytics) can be limiting or require additional setup, particularly for larger enterprises that need custom workflows.
What recommendations would you give to someone considering this product?
Review Security Settings: Ensure you configure security settings appropriately, especially for larger meetings or webinars. Use features like waiting rooms, meeting passwords, and end-to-end encryption (available in paid plans) to protect your meetings from unauthorized access. Choose the Right Plan: Zoom offers a free plan with certain limitations (e.g., 40-minute cap on group meetings). If you're hosting longer meetings or need additional features (like more participants, advanced analytics, or webinar capabilities), explore their paid plans to find the one that fits your needs.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
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Lucia G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Great communication features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Since we have been using Zoom, remote work and flexibility of time and space has been viable, it has helped us to never stop our work operations and always have a faithful means to maintain our communication. Likewise, it is part of our daily life, since we can do business with clients and partners much further away and distance is not a limitation, it allows us to project projects from our devices or place whiteboards if we need to explain something in a different visual way. Without a doubt, it is a fantastic tool to stay connected, make better alliances and advance projects collaboratively.
What is your favorite aspect of this product?
Zoom's interface is interactive and agile, offering a variety of tools that make it dynamic during our work meetings. We loved its level of accessibility because it gives us the possibility of connecting from wherever we want, either from our computers in the office or on our phone from wherever we are. We can fully trust the Zoom platform and its fast connection, ease of use and flexibility when connecting and creating rooms to connect to create projects remotely. One of the most useful functions is sharing screens or using whiteboards, it is easy to use, interactive and complements remote work.
What do you dislike most about this product?
The response from customer support has not been what we expected, it is slow and does not give us accurate solutions, it has been difficult to communicate correctly with them. Automatic updates interfere with our work and have made me late on some occasions to meetings, it would be nice if they were scheduled in advance to be able to foresee any incident. It also consumes a lot of bandwidth capacity and space on our devices, it is a slow platform and that can become a problem.
What recommendations would you give to someone considering this product?
Zoom is one of the best tools on the market to habituate a workspace from wherever you are! It is reliable, dynamic and bold.
Pros
- Enables Productivity
- Effective Service
- Caring
- Acts with Integrity
Cons
- Less Fair
Please tell us why you think this review should be flagged.
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