Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Tuot N.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product! I love it.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out with its user-friendly interface, high-quality video and audio, robust scalability, and features like virtual backgrounds, breakout rooms, and integrations, making it ideal for diverse communication needs.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its intuitive design, allowing seamless collaboration through features like screen sharing, breakout rooms, and reliable high-quality video conferencing.

What do you dislike most about this product?

The most frustrating aspect of Zoom is occasional connectivity issues and the limited free plan features, especially for longer meetings.

What recommendations would you give to someone considering this product?

For potential Zoom users, prioritize a stable internet connection, explore its features like breakout rooms, and consider upgrading to a paid plan for extended meeting durations and enhanced collaboration tools.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Samson M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Scalability: Zoom can host a wide range of meetings, from small one-on-one calls to large webinars and virtual conferences with thousands of participants. It supports features like breakout rooms for group discussions, making it adaptable for both intimate and large-scale sessions. High-Quality Video and Audio: Zoom offers high-definition video and clear audio, even in environments with lower bandwidth, thanks to its adaptive technology. It’s known for maintaining quality in large meetings with many participants.

What is your favorite aspect of this product?

Zoom's ease of use. Its simple interface and quick setup process allow users to join and host meetings with minimal effort, which has been a major factor in its widespread adoption across businesses, educational institutions, and casual users. Whether for one-on-one calls or large webinars, Zoom's intuitive design ensures that users can focus on the meeting itself rather than technical challenges. This simplicity is one of the reasons it became so popular, especially during the shift to remote work.

What do you dislike most about this product?

Zoom’s reliance on third-party integrations for certain features (such as advanced breakout room management or analytics) can be limiting or require additional setup, particularly for larger enterprises that need custom workflows.

What recommendations would you give to someone considering this product?

Review Security Settings: Ensure you configure security settings appropriately, especially for larger meetings or webinars. Use features like waiting rooms, meeting passwords, and end-to-end encryption (available in paid plans) to protect your meetings from unauthorized access. Choose the Right Plan: Zoom offers a free plan with certain limitations (e.g., 40-minute cap on group meetings). If you're hosting longer meetings or need additional features (like more participants, advanced analytics, or webinar capabilities), explore their paid plans to find the one that fits your needs.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Lucia G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Great communication features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Since we have been using Zoom, remote work and flexibility of time and space has been viable, it has helped us to never stop our work operations and always have a faithful means to maintain our communication. Likewise, it is part of our daily life, since we can do business with clients and partners much further away and distance is not a limitation, it allows us to project projects from our devices or place whiteboards if we need to explain something in a different visual way. Without a doubt, it is a fantastic tool to stay connected, make better alliances and advance projects collaboratively.

What is your favorite aspect of this product?

Zoom's interface is interactive and agile, offering a variety of tools that make it dynamic during our work meetings. We loved its level of accessibility because it gives us the possibility of connecting from wherever we want, either from our computers in the office or on our phone from wherever we are. We can fully trust the Zoom platform and its fast connection, ease of use and flexibility when connecting and creating rooms to connect to create projects remotely. One of the most useful functions is sharing screens or using whiteboards, it is easy to use, interactive and complements remote work.

What do you dislike most about this product?

The response from customer support has not been what we expected, it is slow and does not give us accurate solutions, it has been difficult to communicate correctly with them. Automatic updates interfere with our work and have made me late on some occasions to meetings, it would be nice if they were scheduled in advance to be able to foresee any incident. It also consumes a lot of bandwidth capacity and space on our devices, it is a slow platform and that can become a problem.

What recommendations would you give to someone considering this product?

Zoom is one of the best tools on the market to habituate a workspace from wherever you are! It is reliable, dynamic and bold.

Pros

  • Enables Productivity
  • Effective Service
  • Caring
  • Acts with Integrity

Cons

  • Less Fair

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