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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

4175 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Workplace Reviews

Wyatt C.

Role: Industry Specific Role
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Reliable video conferencing and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The zoom is the pretty much efficient tool due to its ease of use, compatibility in the workplace, performance and its continuous innovations in the digital meetings. The fact that its pretty ease to setup the whole tool in any kind of device and arrange a quick and secured meeting is the standout feature of it. The free of cost availability and high audio-video quality makes it appealing for every professional and day to day users. A reliable tool for sure which performs according to the standards and our requirements.

What is your favorite aspect of this product?

Zoom comes with a interface which is easy to use and can be easily directed to use among any age people. From people using it in the professional environments to the kids attending their classes online we have come a long way with the zoom. The ability to easily host, join or schedule any kind of meeting matched with lower bandwidth and high quality transmission makes it the reliable tool for virtual meetings. The combination of simplicity and multiple features all set together definitely brings in reliability to this tool and we can depend on it for our professional and personal needs.

What do you dislike most about this product?

I am not being able to edit my cloud documents like the ones in google sheet so that hinders my collaboration with the team where we are not able to integrate the zoom with the sheets. So i would personally like this integration to be added so we do not have to go outside of this app to edit our docs.

What recommendations would you give to someone considering this product?

I would recommend to explore this app and test out all of free and basic functionalities that will give you a whole lot idea what you're dealing with. It comes with secured password meeting features, screen sharing, white board features and many more. So implementing it in your organization would be a great addition but do keep in mind it can be used on both large and small scale allowing you to make the most of it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Josephine N.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

is easy to use and has high-quality video, The mobile app is user-friendly so one can use it anywhere as long as they have a phone. Straightforward in setting meetings making it simple and beginner-friendly

What is your favorite aspect of this product?

you can set a meeting very fast without huddles and also accessing the meeting is very easy. It is great for last-minute rush meetings. It also works great for a small audience

What do you dislike most about this product?

the cost is rather high for small businesses

What recommendations would you give to someone considering this product?

I would highly recommend it, especially for last-minute meetings

Pros

Enables Productivity
Efficient Service
Effective Service
Saves Time

Isaac Silvin D.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use and accessible Tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Screen Sharing, Breakout Rooms, Live Transcription, Annotation Tools, File Sharing

What is your favorite aspect of this product?

Cloud Integration and Storage

What do you dislike most about this product?

Security Reasons and User Interface Problems

What recommendations would you give to someone considering this product?

I would suggest the Webinar Management and Security Reasons

Pros

Efficient Service
Inspires Innovation
Respectful
Client Friendly Policies

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Workplace Reviews

Wyatt C.

Reliable video conferencing and collaboration tool

Likeliness to Recommend

Pros

Josephine N.

Easy to use

Likeliness to Recommend

Pros

Isaac Silvin D.

Easy to use and accessible Tool

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support