What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.8
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.5
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Telemedicine
Score 8.3
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Zoom Workplace Reviews
Kathryn L.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2025
Zoom is most things video conferencing should be.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Quality of features. Zoom simply manages to do most things better than most alternatives. It offers the best in-meeting collaboration tools and has now made it possible to execute minor tasks and workflows before, during and after video meetings using artificial intelligence.
What is your favorite aspect of this product?
The biggest appeal for Zoom in my opinion, is the simplicity of the software itself and how intuitive the user interface is , on mobile phones and on desktop computer . This is the reason why almost everyone finds it easy to use Zoom for video conferencing purposes, not minding the technological savviness of the individual.
What do you dislike most about this product?
Occasionally, I do experience lagging audio and video when I am part of large sized meetings which includes tens of participants, especially when I make use of screen sharing and video conferencing at the same time.
What recommendations would you give to someone considering this product?
Although, I have not used every single video conferencing software that exists across the world, I am of the belief that Zoom is the best software for video conferencing that I have used. Therefore, I am happily recommending this software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
raj s.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2025
Fantastic product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's something different
What is your favorite aspect of this product?
All good
What do you dislike most about this product?
Nothing special
What recommendations would you give to someone considering this product?
Nothing, all good
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Ankush M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Zoom saved my remote teamwork
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It eliminated the struggle of connecting remotely, making meetings as productive as being in the same room.
What is your favorite aspect of this product?
Breakout rooms are my favorite! They are a game changer for brainstorming and the video clarity is surprisingly good, even when my Wi-Fi doesn't work.
What do you dislike most about this product?
When we're in deep discussion the free plan's 40-minute limit feels like a ticking clock.
What recommendations would you give to someone considering this product?
If you’re struggling with remote work chaos Zoom is your best friend.
Pros
- Helps Innovate
- Effective Service
- Over Delivered
- Continually Improving Product
Cons
- Vendor Friendly Policies
- Less Fair
Please tell us why you think this review should be flagged.
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