Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Adejumo S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

The Go-To Solution for Productive Communication

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

What sets Zoom apart from other video conferencing tools is its simplicity and reliability. It's easy to use, even for those who aren’t tech-savvy, and it just works, whether you're in a quick one-on-one chat or hosting a huge webinar. One of Zoom's standout features is breakout rooms, which let you split a large group into smaller discussions—perfect for team activities or classes. Plus, it has great video and audio quality, even when your internet isn’t perfect, which really helps avoid those awkward, lag-filled moments. Another thing Zoom gets right is its cross-platform compatibility—whether you're on a computer, phone, or tablet,

What is your favorite aspect of this product?

One of my favorite aspects of Zoom is definitely the screen share feature. It makes remote communication so much more interactive and productive. Whether it's for collaborating on projects, presenting information, or troubleshooting, being able to share your screen with others in real time helps make discussions more clear and efficient. It really brings a sense of connection to virtual meetings!

What do you dislike most about this product?

Zoom can occasionally be unstable with poor internet connections, causing audio or video to lag. Constant updates and glitches during them can also be disruptive. Proposed Solutions: To improve stability, reduce video quality or switch to audio-only mode when needed, and use wired connections. Setting Zoom to update automatically during off-hours and regularly checking for updates can minimize glitches.

What recommendations would you give to someone considering this product?

If you're thinking about using Zoom, I recommend ensuring you have a stable internet connection, as it works best with reliable bandwidth. A wired connection is ideal for consistent video and audio quality. If your internet is weak, consider using audio-only mode or lowering video quality to reduce lag. It's also helpful to explore Zoom's features, like breakout rooms and screen sharing, to enhance your experience. Lastly, make sure to keep the app updated and set it to update automatically during off-hours to avoid any disruptions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yatin W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Brief feedback on Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is more easy to use than other applications such as teams or google meet

What is your favorite aspect of this product?

I can talk to my clients and teams easily. I no need go anywhere, just open my phone or laptop to connect.

What do you dislike most about this product?

Sometime the video freezes and comes back, could be internet issue or glitch

What recommendations would you give to someone considering this product?

Many people use Zoom so it more popular and commons amongst every segmentation.

Pros

  • Respectful
  • Saves Time
  • Efficient Service
  • Effective Service

Gokulhesh K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

any meeting served as a purpose but fell short

Likeliness to Recommend

6 /10

What differentiates Zoom Workplace from other similar products?

Zoom differentiates itself with its ease of use, reliability, and scalability for video conferencing. Its features include breakout rooms, virtual backgrounds, and HD video. Zoom integrates seamlessly with various platforms and offers robust security options. Its wide adoption in education, business, and personal use highlights its flexibility and user-friendly design.

What is your favorite aspect of this product?

one standout aspect of Zoom is its flexibility—features like breakout rooms and integrations make it adaptable for education, business, or casual calls. It's like a digital Swiss Army knife for communication.

What do you dislike most about this product?

but some users have expressed frustrations with Zoom's occasional connectivity issues or limits on free plan features like meeting duration and participant count. Balancing cost and functionality can be tricky for some.

What recommendations would you give to someone considering this product?

Consider Zoom for its reliability, user-friendly interface, and versatile features like breakout rooms and virtual backgrounds. Ensure it fits your needs regarding meeting size and duration. Test its compatibility with your devices and internet. Familiarize yourself with security settings to protect your meetings. Evaluate paid plans for additional benefits.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

Cons

  • Leverages Incumbent Status
  • Slower Product Innovation
  • Less Effective Service

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