What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.8
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.5
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.3
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Adejumo S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2025
The Go-To Solution for Productive Communication
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
What sets Zoom apart from other video conferencing tools is its simplicity and reliability. It's easy to use, even for those who aren’t tech-savvy, and it just works, whether you're in a quick one-on-one chat or hosting a huge webinar. One of Zoom's standout features is breakout rooms, which let you split a large group into smaller discussions—perfect for team activities or classes. Plus, it has great video and audio quality, even when your internet isn’t perfect, which really helps avoid those awkward, lag-filled moments. Another thing Zoom gets right is its cross-platform compatibility—whether you're on a computer, phone, or tablet,
What is your favorite aspect of this product?
One of my favorite aspects of Zoom is definitely the screen share feature. It makes remote communication so much more interactive and productive. Whether it's for collaborating on projects, presenting information, or troubleshooting, being able to share your screen with others in real time helps make discussions more clear and efficient. It really brings a sense of connection to virtual meetings!
What do you dislike most about this product?
Zoom can occasionally be unstable with poor internet connections, causing audio or video to lag. Constant updates and glitches during them can also be disruptive. Proposed Solutions: To improve stability, reduce video quality or switch to audio-only mode when needed, and use wired connections. Setting Zoom to update automatically during off-hours and regularly checking for updates can minimize glitches.
What recommendations would you give to someone considering this product?
If you're thinking about using Zoom, I recommend ensuring you have a stable internet connection, as it works best with reliable bandwidth. A wired connection is ideal for consistent video and audio quality. If your internet is weak, consider using audio-only mode or lowering video quality to reduce lag. It's also helpful to explore Zoom's features, like breakout rooms and screen sharing, to enhance your experience. Lastly, make sure to keep the app updated and set it to update automatically during off-hours to avoid any disruptions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Yatin W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Brief feedback on Zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is more easy to use than other applications such as teams or google meet
What is your favorite aspect of this product?
I can talk to my clients and teams easily. I no need go anywhere, just open my phone or laptop to connect.
What do you dislike most about this product?
Sometime the video freezes and comes back, could be internet issue or glitch
What recommendations would you give to someone considering this product?
Many people use Zoom so it more popular and commons amongst every segmentation.
Pros
- Respectful
- Saves Time
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Gokulhesh K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2025
any meeting served as a purpose but fell short
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom differentiates itself with its ease of use, reliability, and scalability for video conferencing. Its features include breakout rooms, virtual backgrounds, and HD video. Zoom integrates seamlessly with various platforms and offers robust security options. Its wide adoption in education, business, and personal use highlights its flexibility and user-friendly design.
What is your favorite aspect of this product?
one standout aspect of Zoom is its flexibility—features like breakout rooms and integrations make it adaptable for education, business, or casual calls. It's like a digital Swiss Army knife for communication.
What do you dislike most about this product?
but some users have expressed frustrations with Zoom's occasional connectivity issues or limits on free plan features like meeting duration and participant count. Balancing cost and functionality can be tricky for some.
What recommendations would you give to someone considering this product?
Consider Zoom for its reliability, user-friendly interface, and versatile features like breakout rooms and virtual backgrounds. Ensure it fits your needs regarding meeting size and duration. Test its compatibility with your devices and internet. Familiarize yourself with security settings to protect your meetings. Evaluate paid plans for additional benefits.
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Saves Time
Cons
- Leverages Incumbent Status
- Slower Product Innovation
- Less Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.