What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.8
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.5
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Telemedicine
Score 8.3
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Zoom Workplace Reviews
Celestine D.
- Role: Operations
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Highly efficient and user friendly
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It differentiates itself with superior video and audio quality, ease of use and reliable performance.
What is your favorite aspect of this product?
Its seamless video conferencing that makes remote communication feel effortless and connected.
What do you dislike most about this product?
Lag during important meetings.
What recommendations would you give to someone considering this product?
Always choose a reliable internet connection, use a professional background, ensure good lighting, mute when not speaking, and test your audio/video beforehand for a smooth Zoom experience.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Amr M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
Essential communication solution.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is user-friendly, works smoothly on mobile devices, and offers a wide range of add-ons and tools that make it easy to run product demos and business presentations.
What is your favorite aspect of this product?
The user interface is outstanding, putting key meeting controls and privacy settings upfront, which saves time and makes it much easier to use.
What do you dislike most about this product?
It would be really helpful if Zoom offered a dedicated, well-organized cloud drive with each account, making it easier for users to store and find files and meeting recordings.
What recommendations would you give to someone considering this product?
New users should take time to understand privacy settings and basic controls like muting, screen sharing, and workspace permissions to avoid disruptions and keep meetings running smoothly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Promise S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2025
"Reliable, User-Friendly, and Perfect for remote
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out from other video conferencing tools because of its **reliability, ease of use, and high-quality video/audio**, even with larger groups or slower connections. It also offers **features like breakout rooms, virtual backgrounds, and seamless screen sharing** that make meetings, classes, and webinars smooth and professional.
What is your favorite aspect of this product?
My favorite aspect of Zoom is how **easy and intuitive it is to use**, whether you're hosting a meeting, joining one, or sharing your screen—it just works, with minimal hassle.
What do you dislike most about this product?
One downside of Zoom is that **it can be resource-intensive**, sometimes causing lag or overheating on older devices, and occasional updates can disrupt familiar workflows.
What recommendations would you give to someone considering this product?
I’d definitely recommend Zoom to anyone needing a reliable and user-friendly platform for virtual meetings, whether for work, school, or staying connected with friends and family.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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