What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Zoom Reviews
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2024
Easy for Video conferencing with large participant
Likeliness to Recommend
Pros
- Caring
- Respectful
- Client Friendly Policies
- Acts with Integrity
Reza R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Great product with lots of features
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is an application that you can always try, it will be the best on its class.
What is your favorite aspect of this product?
It can work with any internet speed even the lowest one which is the best possible result, you don't need to be worried about the quality of the meeting it can handle it effectively.
What do you dislike most about this product?
Sometimes there are lots of updates even in one month, maybe it's best to ignore the frequent updates.
What recommendations would you give to someone considering this product?
Just go for it, you won't be disappointed.
Pros
- Reliable
- Caring
- Helps Innovate
- Continually Improving Product
Tanveer A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Zoom, Best Video Conferencing Solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to implement
What is your favorite aspect of this product?
Cost effective
What do you dislike most about this product?
Nothing, everything is good with Zoom
What recommendations would you give to someone considering this product?
Best Video conferencing solution in the industry
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing