5/16 in Web Conferencing

Response
Distribution
97Reviews

Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.4

Composite Score

Composite
Score

8.6

CX Score

CX
Score

+86

Emotional Footprint

Emotional
Footprint

87%

Likeliness to Recommend

Likeliness
to Recommend

5/16 in Web Conferencing

Response
Distribution
97Reviews
Category Features
  • Application Share
  • |
  • Audio Conferencing Call in Bridge
  • |
  • Audio Conferencing VoIP
  • |
  • Audio Controls
  • |
  • Facilitator Functions
  • |
  • File Transfer
  • |
  • Instant Messaging
  • |
  • Keyboard Mouse Control
  • |
  • Screen Share
  • |
  • Video Conferencing
  • |
  • Virtual Whiteboard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10/10

C-Level

Fantastic, cost-effective product!

Vendor Capability Satisfaction

  • 3
  • 3
  • 3
  • 3
  • 3
  • 4
  • 3
  • 3
  • 3
  • 4
  • 3

Product Feature Satisfaction

  • 4
  • Application Share
  • 3
  • Audio Conferencing Call in Bridge
  • 4
  • Audio Conferencing VoIP
  • 3
  • Audio Controls
  • 4
  • Facilitator Functions
  • 3
  • File Transfer
  • 4
  • Instant Messaging
  • 3
  • Keyboard Mouse Control
  • 4
  • Screen Share
  • 4
  • Video Conferencing
  • 3
  • Virtual Whiteboard
Neutral
8/10

Information Technology

The best videoconferencing software

Vendor Capability Satisfaction

  • 2
  • 3
  • 3
  • 2
  • 2
  • 3
  • 3
  • 2
  • 3
  • 3
  • 2

Product Feature Satisfaction

  • 2
  • Application Share
  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Audio Conferencing VoIP
  • 2
  • Audio Controls
  • 3
  • Facilitator Functions
  • 2
  • File Transfer
  • 3
  • Instant Messaging
  • 2
  • Keyboard Mouse Control
  • 3
  • Screen Share
  • 3
  • Video Conferencing
  • 2
  • Virtual Whiteboard
Recommends
10/10

Information Technology

Best in the industry!

Vendor Capability Satisfaction

  • 4
  • 4
  • 4
  • -
  • -
  • 4
  • 4
  • 4
  • 3
  • 4
  • 3

Product Feature Satisfaction

  • 4
  • Application Share
  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Audio Conferencing VoIP
  • 4
  • Audio Controls
  • 4
  • Facilitator Functions
  • -
  • File Transfer
  • 4
  • Instant Messaging
  • -
  • Keyboard Mouse Control
  • 4
  • Screen Share
  • 4
  • Video Conferencing
  • -
  • Virtual Whiteboard