Zoom Customer Reviews 2023 | SoftwareReviews

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

90 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Application Share

83

Virtual Whiteboard

82

File Transfer

80

Vendor Capability Ratings

Average 82

Ease of IT Administration

95

Ease of Customization

93

Quality of Features

92

Breadth of Features

91

Ease of Implementation

91

Availability and Quality of Training

90

Ease of Data Integration

90

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

90

Business Value Created

89

Vendor Support

87

Zoom Reviews

Nickie S.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Fantastic product for Tam meetings

Likeliness to Recommend

10 / 10

What differentiates Zoom from other similar products?

Anyone can use easily from any device both computer & mobile.

What is your favorite aspect of this product?

Host can control the meetings like muting the participants. Allows to record the meeting sessions.

What do you dislike most about this product?

Limited call timings in free session.

What recommendations would you give to someone considering this product?

Good for team meetings & nice audio & video.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

akanksha n.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy of use and powerful product

Likeliness to Recommend

10 / 10

What differentiates Zoom from other similar products?

It stands out for having excellent audio and video quality, which guarantees dependable and clear connection. Because of the platform's adaptability, a wide range of users from tiny businesses to huge corporations and educational institutions can utilize it.

What is your favorite aspect of this product?

The greatest feature of Zoom is how simple it is to use. It is very easy to schedule and join meetings using the user friendly UI, not only that it also has zoom cloud which provides to save our recordings files etc...,

What do you dislike most about this product?

Zoom has a lot going for it, but one thing that sometimes bothers me is network problems during screen sharing or video conference. and also sometimes it decreases the video and audio quality even though my network speed is high.

What recommendations would you give to someone considering this product?

For the people who want to consider this product it has a vast amount of features like screen share, breakout rooms and collaborative tools etc.., which provides a seamless superior experience to the user.

Pros

Enables Productivity
Caring
Continually Improving Product
Reliable

Michael D.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Zoom is the best tool for video conferences.

Likeliness to Recommend

8 / 10

What differentiates Zoom from other similar products?

Faster, more options and tools.

What is your favorite aspect of this product?

Video conferencing

What do you dislike most about this product?

No dislikes

What recommendations would you give to someone considering this product?

Zoom is an awesome tool. Best one out there.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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See All Alternatives

Zoom

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Zoom Ratings

90 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Nickie S.

Fantastic product for Tam meetings

Likeliness to Recommend

Pros

akanksha n.

Easy of use and powerful product

Likeliness to Recommend

Pros

Michael D.

Zoom is the best tool for video conferences.

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

BlueJeans Virtual Meetings

Adobe Connect

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Quality of Features

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Vendor Support