Zoho Forms Logo Award Winner Product Badge
Zoho Forms Logo Award Winner Product Badge
Zoho Corporation

Zoho Forms

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Zoho Forms
8.6 /10

What is Zoho Forms?

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

Company Details


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Awards & Recognition

Zoho Forms won the following awards in the Online Forms category

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Zoho Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Forms?

5% Negative
7% Neutral
88% Positive

Pros

  • Client Friendly Policies
  • Fair
  • Helps Innovate
  • Efficient Service

Feature Ratings

Average 82

Data Analysis and Survey Function

83

Drag and Drop Design

83

Security

82

Electronic Signatures

82

Mobility

82

Workflow Automation

81

Version Management

81

APIs and Integration

80

Field Configuration and Customization

80

State Transformation

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Ease of IT Administration

82

Business Value Created

82

Vendor Support

82

Breadth of Features

81

Ease of Data Integration

81

Quality of Features

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Usability and Intuitiveness

79

Availability and Quality of Training

78

Zoho Forms Reviews

Marcelo-alegría F.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A best-practice tool for collecting data

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

To create dashboards and reports for business analytics, use Zoho Analytics. The best aspect is that all of these applications are highly connected, so you don't need to transfer data between them manually; everything takes place in the background automatically. All of these are inexpensive. Zoho One is a lifesaver for any start-up just getting started because I don't believe there is another bundle of applications at this price point.

What is your favorite aspect of this product?

With the free edition, you can construct simple forms with various response options, monitor the results, receive email and SMS notifications of responses, and export the results to CSV and PDF. In the paid version, you can improve your design using backgrounds, font styles, colors, and other elements. also an infinite variety of forms. The form may be sent through SMS, embedded on your website and social media, and you can stop receiving responses anytime. The type of reactions is enormous!

What do you dislike most about this product?

If we had to pick one thing to dislike about this product, it would be that when making the reports, we found it unclear that it was only a filter of the entire dataset and not a separate account we could save. We ultimately lost important information by establishing monthly reports, deleting the data from the form, and then discovering that the report's data was lost.

What recommendations would you give to someone considering this product?

Zoho forms are simple, and numerous options and starter templates are accessible. Gives users a smooth experience. For an excellent price, it provides all the capabilities needed to develop forms. Ability to share templates with peers and navigation is simple enough for everyone. Moreover, data management is excellent because it allows for CSV or PDF downloads.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark D.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic software that works with other tools

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

Zoho forms is not a standalone product. It works with a tone of internal Zoho tools as well as numerous third party products. I use Zoho One, which includes Zoho Forms, for an awesome monthly price! I love the connectivity of all the Zoho products and love the ability to connect with other products outside the Zoho suite. Zoho forms allows me to collect data from user, generate leads for various real estate needs, create landing pages, squeeze pages and then have all this information synced with my CRM.

What is your favorite aspect of this product?

The connectivity of the Zoho Forms to all the other Zoho products! Having a form is nice but having a form that can sync to a crm, create an esign form, send an email, create a social media post, etc. That is a tool you learn to lean on.

What do you dislike most about this product?

I wish formulas could use other formulas for calculations, plus a little more customization on the template side.

What recommendations would you give to someone considering this product?

Get Zoho Forms along with the Zoho One Suite and you will never need another tool to run your business! Its the magic in a box type system. Perfect for any business!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Akash R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

best form creator

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

I appreciate how adaptable Zoho Forms is. I can set up the form to open a ticket in Zoho Desk or send an email to internal users. I can also alter the design to make it consistent with our business' brand guidelines.

What is your favorite aspect of this product?

I enjoy how quickly I can produce applications and intake forms for my customers and clients. They have all the required fields, including checkboxes, multiple-choice, and phone number. In addition, I can still contact customers while viewing partially saved forms.

What do you dislike most about this product?

Using the more complicated fields required a steep learning curve, which was annoying.

What recommendations would you give to someone considering this product?

It is entirely worthwhile. We use Zoho and are extremely pleased with its adaptability and usability. Every tool functions as intended, and if you watch a few training videos, you'll save time and money.

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Fair

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