Zoho Expense Customer Reviews 2023

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2022

Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

85 Likeliness to Recommend

Up 2
Since last award

91 Plan to Renew

Up 2
Since last award

81 Satisfaction of Cost Relative to Value

Up 3
Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

9% Negative

6% Neutral

85% Positive

Pros

Acts with Integrity
Reliable
Enables Productivity
Respectful

Sanjeet K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Best expense management and tracking tool.

Likeliness to Recommend

10 / 10

What differentiates Zoho Expense from other similar products?

Customisable interfaces and user friendly features. Easy to track and manage expenses.

What is your favorite aspect of this product?

Customisable interfaces and user friendly features. Easy to track and manage expenses.

What do you dislike most about this product?

Support and some custom features required lot time to integrate.

What recommendations would you give to someone considering this product?

Best expense management and tracking tool. Easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Imran Noon D.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Cost Effective, Best ROI, Easy to Integrate,awsome

Likeliness to Recommend

9 / 10

What differentiates Zoho Expense from other similar products?

ZOHO is less pricey as compared to other applications available in the Market. They have a really knowledgeable customer and IT implementation team, they are well-trained and subject matter experts.

What is your favorite aspect of this product?

I really love the Integration capability of ZOHO; it is very simple and approval expense approval flow is very well designed

What do you dislike most about this product?

It supports multiple markets in their local currencies, so the employees when they travel, can use the original currency of purchase, and ZOHO will convert it to their preferred currency of refund.

What recommendations would you give to someone considering this product?

new established enterprises and startup always have manual handling of expenses, they cant afford expensive application available in market. Zoho is incredible from small scale business to large scale business. It give full control of accept/reject/change of expense to user and approver. It has an email functionality to update about all statuses.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Samuel M.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

An Affordable Expense Management Software

Likeliness to Recommend

10 / 10

What differentiates Zoho Expense from other similar products?

Its amazing capabilities makes it so reliable and easy to use. Moreover, it's unique and intuitive interface makes everything easy for us.

What is your favorite aspect of this product?

The affordability of Zoho Expense makes it a perfect expense management software. It has easy to understand and fast features.

What do you dislike most about this product?

I do not dislike anything about this great software. Zoho Expense makes expense management easier and smooth.

What recommendations would you give to someone considering this product?

This is the best expense management that you need to implement in your company to make your work easier. It is reliable and easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Zoho Expense

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

Data Quadrant Gold Medalist

Zoho Expense Ratings

85 Likeliness to Recommend

Up 2Since last award

91 Plan to Renew

Up 2Since last award

81 Satisfaction of Cost Relative to Value

Up 3Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoho Expense Reviews

Sanjeet K.

Best expense management and tracking tool.

Likeliness to Recommend

Pros

Imran Noon D.

Cost Effective, Best ROI, Easy to Integrate,awsome

Likeliness to Recommend

Pros

Samuel M.

An Affordable Expense Management Software

Likeliness to Recommend

Pros

Most Popular Zoho Expense Comparisons

Webexpenses

Concur Expense

Quickbooks Expense Tracking​

Expensify

Workday Spend Management

Abacus

Up 2
Since last award

Up 2
Since last award

Up 3
Since last award

Feature Ratings

Expense Detail Tracking

Receipt Image Submission

Expense Itemization

Approval Workflow

Desktop Browser Support

Mobile App or Mobile Browser Support

Single Sign-On (SSO)

Travel Profile

Multi Currency

Travel and Accommodation Booking

Expense Policy Aware

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Quickbooks Expense Tracking