Zoho

Zoho Expense

8.3 /10

48 Reviews Write a Review

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What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

3 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

86 Likeliness to Recommend

91 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

6% Negative

7% Neutral

87% Positive

Pros

Security Protects
Acts with Integrity
Reliable
Respectful

Feature Ratings

Average 85

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Mobile App or Mobile Browser Support

Expense Itemization

Receipt Image Submission

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Multi Currency

Expense Policy Aware

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Zoho Expense Reviews

Pranshu S.

Role: Consultant
Industry: Agriculture
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

good autoscan,easy approval flow,easy reporting

Likeliness to Recommend

7 /10

What differentiates Zoho Expense from other similar products?

This is a great product which allows you to track expenses in a single view, shows duplicated charges, and its approval settings really help improve the expending culture in the company. In addition, has a Free Plan for us as we are on ZOHO One plan.

What is your favorite aspect of this product?

I love how easy it is to capture receipts and expenses and that it links up to my Zoho Books so it only needs to be captured once. I love the approval feature for employees and the reimbursements too - it just makes admin much easier.

What do you dislike most about this product?

I just found that the jargon of the software was not that straightforward. I ended up with a problem on my main Zoho Books because of logging the receipts incorrectly and some were duplicated which caused some confusion.

What recommendations would you give to someone considering this product?

Setting aside the minor inconvenience regarding the Chart of Accounts, the rest of the program is 100% accurate, 100% of the time. I have had zero downtime with this program and trust the information to be consistently accurate.

Pros

Over Delivered
Security Protects
Client's Interest First
Generous Negotitation

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Shikha G.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

I love the App. I have been using it every day.

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

I really love the ease of use. The mobile app is just excellent. I select multiple photos in the gallery and push it to the expense and it scans and autofill all the fields. I just need to review it, fill in the comment for the expense and submit it. Makes my life a million times better,

What is your favorite aspect of this product?

Love the mobile app. It also has a browser, but I am so used to the mobile app, can't think of using a browser for submitting my expenses. Multi select the photos and send them for auto-scan; it does everything for you.

What do you dislike most about this product?

Honestly, nothing that I can think of. I have been using it day in day out for the last 8 months on my official trip and its just seamless.

What recommendations would you give to someone considering this product?

Just go for it, the UI is simple and really really user friendly. No excess drama, just need an app that makes your life easier.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eliana J.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Zoho Expense Is Accurate and Reliable

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

The features of Zoho Expense are easy to understand, making it an outstanding expense management software. Its interface is friendly.

What is your favorite aspect of this product?

I like how accurate this expense management software has been. Moreover, Zoho Expense is highly affordable to use.

What do you dislike most about this product?

There is nothing to dislike about Zoho Expense. Zoho Expense is sensational.

What recommendations would you give to someone considering this product?

I do recommend Zoho Expense. Zoho Expense has brilliant features and capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zoho Expense Ratings

86 Likeliness to Recommend

91 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Zoho Expense Reviews

Pranshu S.

good autoscan,easy approval flow,easy reporting

Likeliness to Recommend

Pros

Cons

Shikha G.

I love the App. I have been using it every day.

Likeliness to Recommend

Pros

Eliana J.

Zoho Expense Is Accurate and Reliable

Likeliness to Recommend

Pros

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Feature Ratings

Expense Detail Tracking

Approval Workflow

Single Sign-On (SSO)

Mobile App or Mobile Browser Support

Expense Itemization

Receipt Image Submission

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Multi Currency

Expense Policy Aware

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

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