Zoho CRM

What differentiates Zoho CRM from other similar products?

It is ideal for small and medium sized companies as it easily adjusts to their business model and nature; points to highlight are the ease of use and deployment which does not require deep knowledge on the subject to implement the tool, the user interface is extremely simple but without losing professionalism, always showing and highlighting the activities that require more focus and attention by our marketing group in addition to the organization of activities such as reminders, sending mailings to potential customers.

What is your favorite aspect of this product?

The tool provides flexibility of mobility without compromising control over our business, all this through its mobile application in which you can perform almost the same management and analysis as the traditional web option, provides options such as appointment management in your calendar, viewing of potential customers, analysis of metrics of closed sales, etc..

What do you dislike most about this product?

As with all software, the best and most powerful functions are determined by the type of license purchased, so a balance must be made in order to determine the type of product needed, since this determines functions such as database size or accepted records, mail marketing functions, ZIA virtual advisor, which greatly facilitate the management of customer relationships.

What recommendations would you give to someone considering this product?

Without a doubt I recommend the use of CRM applications as this saves time in operational management that these software perform efficiently, in turn ensure the control and analysis of the business process; then based on the above mentioned I suggest a thorough analysis of the needs and budget of the organization to determine the type of license because with this we can know if you take full advantage of its functions or if on the contrary this is wasting the potential of this.

What differentiates Zoho CRM from other similar products?

Zoho CRM platform performs in a comprehensive way the management of potential business opportunities based on powerful and complex algorithms whose information captured in specific reports guide the way forward to the marketing team and focus efforts to achieve the desired transaction. It also has differences with other similar products such as its mail marketing platform which offers the possibility of sending up to 1000 emails per day as a limit and in other platforms that number is much lower. The adaptability to mobile environments is very striking and the features do not reduce its potential.

What is your favorite aspect of this product?

The extensive range of functionalities it provides is something to highlight, whether in B2B or B2C business models, its analysis system focuses on detecting potential customers and analyzing needs and trends in order to automatically assign the right people to achieve the business in an effective way. It also has a powerful tracking tool with integration in social networks such as Facebook, Linkedin, Twitter that provides useful information about tastes and needs of a lead.

What do you dislike most about this product?

At the moment and based on the implementation that has been given to the tool in our organization I have no negative aspects, so far it fully complies with the functions for which it is developed.

What recommendations would you give to someone considering this product?

As a support to the marketing department and customer management tool is undoubtedly one of the best currently on the market, its ability to detect potential new business opportunities optimize the commercial work of any organization, of course, also based on a customization and configuration of specific parameters for the platform to deliver its full potential, ie, the human factor is undoubtedly preponderant.

What differentiates Zoho CRM from other similar products?

Customers can share customer information, and by selecting input items in some detail, the information can be aligned. There will be differences in the content that will be described, therefore everyone should be aware of it by explicitly describing the necessary components. As well as capturing data, we use the dashboard's capabilities to keep track of progress. It's also a good idea to customize the main parts and use different displays for each division.

What is your favorite aspect of this product?

A customer's information may be searched for the first time in history based on more than just the company or person's name. One of the benefits of my experience is that I may analyze the nuances of a previous contact history with a client when another individual replies to a business discussion.

What do you dislike most about this product?

To save time while searching for customer information, it would be good to be able to exclude future consumers and former customers from the search.

What recommendations would you give to someone considering this product?

The ability to organize and exchange client information is essential for any company. Information may be centralized, eliminating the need to generate and exchange lists in spreadsheets from start, saving time and money. As a result, you may create dashboards and display reports based on the numbers and actions of your team, as well as the reasons why you wish to input a large amount of data.