Zoho CRM

What differentiates Zoho CRM from other similar products?

Customer service has improved exponentially since Zoho CRM came to our workspace, because it has provided a simple process for consistent interaction and communication with each of the potential customers. What I have noticed difference comparing Zoho CRM with other platforms that we have previously used, is that this platform allows me more variety to communicate, either through mail, online chat, video call, voice messages and also through support tickets. The variety of ways in which I can give immediate attention to clients is fantastic, a much faster and hassle-free way.

What is your favorite aspect of this product?

My favorite aspect of Zoho CRM is that it offers me a very instantaneous service for receiving notifications that notify me at the exact moment when the client needs some support, something that has helped me a lot since I should not be aware of when a client requires our services. In addition, I have loved the automatic reporting system, since it is capable of collecting all the information on the general customer service, and inserts it into graphs that automatically analyze the performance that has been achieved in customer service. customer and the quality that was provided.

What do you dislike most about this product?

There is no negative factor that needs to be mentioned about Zoho CRM, because since I started using it in my sales area, I have had incredible success, I have been able to give immediate attention to potential customers and I have also had the ability to service multiple customer tickets at the same time. I am fascinated with the performance that Zoho CRM has had and how great it has been for the attention of the clients that come to our company.

What recommendations would you give to someone considering this product?

The main reason that makes me recommend Zoho CRM to companies or sales areas is that this platform does not offer any negative performance, and it does not have any errors in its operation. There are many platforms that control CRM but they have errors when generating reports and when contacting customers, but Zoho CRM is unique, it helps us to communicate with customers through various methods and it also allows us to have reports that we saves a lot of analysis time. I am grateful to Zoho CRM and I am sure it would be a fantastic platform for any business.

What differentiates Zoho CRM from other similar products?

Workflow and activities easy management.

What is your favorite aspect of this product?

Easy to customize the function and start working with the Software.

What do you dislike most about this product?

The CRM solution implementation has no main complications.

What recommendations would you give to someone considering this product?

Easy marketing tool, and excellent lead management capabilities and all the functions are very accessible.

What differentiates Zoho CRM from other similar products?

The experience of the consumer or client when carrying out a sales process with our company is extremely important. The difference of Zoho CRM compared to other platforms in the "CRM" area is that this platform allows us a more diverse communication with customers, it allows us to communicate through email, online chat, camera and also through voice notes, something that It has helped us a lot to communicate with the client at the right time and provide the appropriate support. I consider that this variety of communication did not have it before, because in other previously used platforms, we usually communicated through email and online chat

What is your favorite aspect of this product?

What I like the most about Zoho CRM is its organization in the interface and its ability to collect all the information about a customer's deal. Zoho CRM is able to collect accurate information from the entire customer service process, and automatically performs a graphical analysis in which the growth in customer acquisition is reflected, and the satisfaction of each of them is also reflected. customers in general. I consider that these automatic analyzes in relation to all the clients served, have achieved that we can have a broader vision of our progress in client satisfaction.

What do you dislike most about this product?

Currently I do not have any negative factors that need to be mentioned about Zoho CRM, because it has been a platform that has fulfilled each of its functionalities and has provided an excellent management of potential clients, I am totally grateful for the performance it has had and the fulfillment of its functions.

What recommendations would you give to someone considering this product?

Zoho CRM is a fully capable platform to provide direct communication with each potential customer. I would recommend this platform for any company that needs to better serve their customers and be able to offer a company during the sales process. Zoho CRM offers a variety of ways to communicate with potential customers and provide support during each sale. It is a very comprehensive platform that helps to analyze all types of completed sales and offers an automated system to monitor the satisfaction of all customers.