What is Zoey?
Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
98 Plan to Renew
73 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoey?
Pros
- Trustworthy
- Acts with Integrity
- Reliable
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-Language Support
Payment Processing
Content Localization
Order Management
Shopping Cart Management
Content Management
Integrated Search
Catalog Management
Multi-Storefront
ERP Integration
Guided Selling
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Zoey B2B Omnichannel Commerce - An Introduction
Zoey Reviews
Jonathan A.
- Role: Human Resources
- Industry: Retail
- Involvement: Vendor Selection and Purchasing
Submitted Jul 2020
Good product, just requier more of a fair price.
Likeliness to Recommend
What differentiates Zoey from other similar products?
Zoey is more friendly user to understand.
What is your favorite aspect of this product?
Easy to use and also able to get things organized.
What do you dislike most about this product?
A little pricey.
What recommendations would you give to someone considering this product?
Fair price and it is all good.
Pros
- Acts with Integrity
- Effective Service
- Saves Time
- Respectful
Cons
- Vendor Friendly Policies
Gabriela D.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Jul 2020
For me it wasn’t that easy to use. I didn’t find i
Likeliness to Recommend
What differentiates Zoey from other similar products?
Better plugins and integration
What is your favorite aspect of this product?
Integration
What do you dislike most about this product?
Not very intuitive
What recommendations would you give to someone considering this product?
Take your time when diving into it
Pros
- Enables Productivity
- Saves Time
- Client Friendly Policies
- Continually Improving Product
Cons
- Less Generous
- Leverages Incumbent Status
- Security Frustrates
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Jul 2020
This is a great product
Likeliness to Recommend
Pros
- Effective Service
- Reliable
- Unique Features
- Efficient Service
