What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Storage
Content Campaign Management
Content Curation / Library Controls
Web Experience Management Integration
Content Optimization
Editorial Workflow
Personalization/Audience Targeting
Content Analytics
Multi-Channel Distribution
DAM (Digital asset management) Integration
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Customization
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Kelly P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
WordPress is the easiest way to create web pages
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Our primary business website is built with WordPress. It's under my department's care, yet the whole company uses it. When paired with other plugins, it has shown itself to be a highly flexible system. With great success, we have expanded on the X concept.
What is your favorite aspect of this product?
WordPress is a great choice if you have some knowledge of web programming and are confident in your ability to solve problems and troubleshoot on your own, but have few other tools at your disposal. It's a lot more flexible and enjoyable to use as a developer than other more curated platforms. For very little effort, you get features and reliability normally reserved for enterprise-level systems.
What do you dislike most about this product?
WordPress advertises itself as user-friendly, yet more complicated tasks may necessitate assistance from a professional. Due to the extensive nature of the WordPress plugin ecosystem, incompatibilities between individual plugins are fairly unusual. Those are notoriously difficult to fix and have been linked to website crashes.
What recommendations would you give to someone considering this product?
WordPress is the best option if you need a website and also want the freedom to change things like the text, add pages, and so on. It has repeatedly been validated as the superior platform for the vast majority of websites. There may be better options, like as Shopify or Squarespace, for a smaller e-commerce site. But if you aren't selling anything or if you need something more robust, WordPress is your best bet.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Megan M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
An effective CMS and website for fast work
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I like it because it is very simple to install, the administrator can configure it easily, and it is easy to manage. I also like it because it is updated frequently, and I have noticed that the security has improved. And meet our wants and suit our specifications.
What is your favorite aspect of this product?
WordPress provided a really positive and entertaining experience for us. It is the best tool now on the market for setting up our websites. With just one click, we can build a completely functional website with all of the required features using one of their many free themes and plugins. It features an intuitive UI and is easy to use.
What do you dislike most about this product?
There isn't anything a user won't appreciate about WordPress; if there is, WordPress monitors the smallest details and works to solve any issues users may have to make their experience as a user as simple as possible. And a lot of fun.
What recommendations would you give to someone considering this product?
It might be a little less user-friendly than other options, but it can expand to meet your needs. It has good SEO. It can be quick if everything is set up properly. There is a good reason why so many well-known brands use WordPress, like Nike, Sony, Playstation, TechCrunch, BBC, and many others.
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Tanner R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Convenient and personalized content marketing tool
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
The process of building a website has never been simpler, thanks to the hundreds of free plugins that don't need any code. Our website can be whatever we want it to be because of its easy integration and versatility. We can also save a lot of effort by using pre-made templates.
What is your favorite aspect of this product?
The most appealing aspect of the platform is its ease of use, which makes it suitable for beginners and experts in the field. Moreover, free plugins enhance the website's functionality and improve its appearance. We also appreciate that it has a wide variety of free themes and layouts that can be downloaded and installed quickly.
What do you dislike most about this product?
Since WordPress is so good at producing websites, there is nothing negative to say about it. The customer service is also excellent, which is fantastic. One minor gripe we have is that this isn't for amateurs. Also, installing plugins to a site drags it down, indicating that we must be more cautious when adding plugins. This problem bothers us the most.
What recommendations would you give to someone considering this product?
As long as you're seeking a website builder that will save you both time and money, this is it. For those who have never written a line of code in their lives, WordPress is the most OK first step on a long ladder, and you won't even trip on it.
Pros
- Performance Enhancing
- Effective Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
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