WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Content Creation

85

Content Campaign Management

84

Content Storage

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

81

DAM (Digital asset management) Integration

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Richard G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Create a professionally designed website

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

I use it to create business pages. Until now, I used to start from scratch with HTML and CSS, but it became easier to make after using WordPress. It is effortless not only to develop but also to edit when there are corrections or changes. Also, it is easy to manage because the menu is divided for each hierarchy. It makes it easier to see which page is where at a time, saving you the trouble of searching for it. The layout may depend on the theme, but it is intuitive and easy to change. It's also attractive that even an amateur can create an elegant page like that.

What is your favorite aspect of this product?

Many people use it for blogs and their media, but you can intuitively change the font size, color, title, image insertion, etc. Technical SEO is also installed to some extent, so you don't need any knowledge. Also, since many people use it, if you have trouble finding a theme, which plugin to install or other operations, you can usually solve it by searching. Increased number of accesses thanks to the creation of the website. Good user operability on the home page and the photo import function. Ease of creating a home page. In particular, it is easy to embed images and create tabs.

What do you dislike most about this product?

It's good because you can create a landing page, but it would be nice to strengthen cooperation with Google Analytics and quickly extract visitor data.

What recommendations would you give to someone considering this product?

Since anyone can easily create a web page, performing in-house work that was previously wholly outsourced is now possible. Since unnecessary costs and person-hours are no longer required, work efficiency has improved dramatically. In addition, since the administration screen is easy to understand, it is easy to give instructions to the same administrator (editor). Also, since it is a tool used by many companies, many people (including myself) used it in their previous jobs so detailed explanations can be omitted.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Allie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to learn and use, lots of customization

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

It's simple to use, easy to implement and can be easily taught to other team members.

What is your favorite aspect of this product?

How simple it is to use. I like how much it can be customized.

What do you dislike most about this product?

All of the different add-ins can be a bit clunky. Sometimes it doesn't seem to improve quickly enough.

What recommendations would you give to someone considering this product?

Check out the free version first and see if its a fit for your needs.,

Pros

  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Clara E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Wordpress is the best CMS system I've worked with

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Compared to Drupel or Joomla, which I've played around with, Wordpress has far more features and even more ability to customize, which I think makes our website built on Wordpress look less templatized and more custom. I like that.

What is your favorite aspect of this product?

The fact that it allows us to customize so that our website doesn't appear to look like a template or like everyone else website.

What do you dislike most about this product?

There's still more work to be done in integration and customization. I'd like stronger links to our Zendesk platform and our software platform, and clearer analytics when we've integration things into our HubSpot flow.

What recommendations would you give to someone considering this product?

Great for teams small-medium who don't want to hire a full time web developer or work with an outside firm and pay ongoing service/maintenance fees. There's a lot you can do with this without having to be an absolute web expert, but depending on how custom you want your website, it will require deeper knowledge in that area.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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