What is WordPress.com?
WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WordPress.com?
Pros
- Reliable
- Helps Innovate
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Creation
Content Campaign Management
Content Storage
Content Curation / Library Controls
Web Experience Management Integration
Content Optimization
Editorial Workflow
Personalization/Audience Targeting
Content Analytics
Multi-Channel Distribution
DAM (Digital asset management) Integration
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Customization
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
WordPress.com Reviews
Richard G.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2023
Create a professionally designed website
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
I use it to create business pages. Until now, I used to start from scratch with HTML and CSS, but it became easier to make after using WordPress. It is effortless not only to develop but also to edit when there are corrections or changes. Also, it is easy to manage because the menu is divided for each hierarchy. It makes it easier to see which page is where at a time, saving you the trouble of searching for it. The layout may depend on the theme, but it is intuitive and easy to change. It's also attractive that even an amateur can create an elegant page like that.
What is your favorite aspect of this product?
Many people use it for blogs and their media, but you can intuitively change the font size, color, title, image insertion, etc. Technical SEO is also installed to some extent, so you don't need any knowledge. Also, since many people use it, if you have trouble finding a theme, which plugin to install or other operations, you can usually solve it by searching. Increased number of accesses thanks to the creation of the website. Good user operability on the home page and the photo import function. Ease of creating a home page. In particular, it is easy to embed images and create tabs.
What do you dislike most about this product?
It's good because you can create a landing page, but it would be nice to strengthen cooperation with Google Analytics and quickly extract visitor data.
What recommendations would you give to someone considering this product?
Since anyone can easily create a web page, performing in-house work that was previously wholly outsourced is now possible. Since unnecessary costs and person-hours are no longer required, work efficiency has improved dramatically. In addition, since the administration screen is easy to understand, it is easy to give instructions to the same administrator (editor). Also, since it is a tool used by many companies, many people (including myself) used it in their previous jobs so detailed explanations can be omitted.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Allie B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2023
Easy to learn and use, lots of customization
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
It's simple to use, easy to implement and can be easily taught to other team members.
What is your favorite aspect of this product?
How simple it is to use. I like how much it can be customized.
What do you dislike most about this product?
All of the different add-ins can be a bit clunky. Sometimes it doesn't seem to improve quickly enough.
What recommendations would you give to someone considering this product?
Check out the free version first and see if its a fit for your needs.,
Pros
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Clara E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Wordpress is the best CMS system I've worked with
Likeliness to Recommend
What differentiates WordPress.com from other similar products?
Compared to Drupel or Joomla, which I've played around with, Wordpress has far more features and even more ability to customize, which I think makes our website built on Wordpress look less templatized and more custom. I like that.
What is your favorite aspect of this product?
The fact that it allows us to customize so that our website doesn't appear to look like a template or like everyone else website.
What do you dislike most about this product?
There's still more work to be done in integration and customization. I'd like stronger links to our Zendesk platform and our software platform, and clearer analytics when we've integration things into our HubSpot flow.
What recommendations would you give to someone considering this product?
Great for teams small-medium who don't want to hire a full time web developer or work with an outside firm and pay ongoing service/maintenance fees. There's a lot you can do with this without having to be an absolute web expert, but depending on how custom you want your website, it will require deeper knowledge in that area.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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