WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
Automattic

WordPress.com

Composite Score
8.9 /10
CX Score
9.2 /10
Category
WordPress.com
8.9 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Content Marketing category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
6% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Trustworthy
  • Fair

Feature Ratings

Average 84

Content Creation

86

Content Storage

85

Content Campaign Management

84

Content Curation / Library Controls

83

Web Experience Management Integration

83

Content Optimization

83

Editorial Workflow

83

Personalization/Audience Targeting

82

Content Analytics

82

Multi-Channel Distribution

82

DAM (Digital asset management) Integration

81

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Customization

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Breadth of Features

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

78

WordPress.com Reviews

Alex C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very satisfied with the wordpress.com service

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Beyond simply creating a web page of a company that is very committed to the ease that the user is given to create a web page, there are many other similar ones that are very difficult or are simply very limited in terms of creating and editing There are many websites that cannot be edited, but on Wordpress.com practically everything can be edited, it is something that has an advantage far above other companies apart from the very attentive technical support, the things we may need or if we have any questions. they do not solve this type of thing is something that does not happen with other similar companies

What is your favorite aspect of this product?

I can say with great certainty that it is one of the largest pages to create web pages, it is one of the most recognized and popular currently there is a lot of difference in the worpress.com of a few years ago to the wordpress.com of now is more updated to the forefront of the Technology offers many tools that can facilitate the creativity of creating content on one of these pages. There are thousands of people who use wordpress.com and there are thousands who also attest that it is one of the best, including me.

What do you dislike most about this product?

What I do not like about wordpress.com Is that all or most of its plugins are paid and many people do not have how to buy it I would like a kind of promotion to be added where at least the first five plugins you use are free Each website or at least the cost of each one of them would be a good opportunity for Wordpress.com to grow even more since its quality has grown a lot but it does offer some promotion like the one I just mentioned, perhaps it will grow even more in the market and get in the top 5 of the best website builders pages

What recommendations would you give to someone considering this product?

My recommendation is that if you did not learn to use worpress.com it is the exact time to do it It is never too late for this it is a very intuitive platform quite creative it has almost limitations there is a lot of information to be used in social networks where you can undoubtedly support yourself to that you make your web pages yourself professionally either for your personal brand or for a product that you need to sell or trade, so it is important that you believe in what he mentioned because it is one of the best pages that I have used to create very fast, very safe and a very acceptable technical support, that's why I recommend

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ashiq M.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

User friendly and affordable

Likeliness to Recommend

8 /10

What differentiates WordPress.com from other similar products?

Ability to customize our landing paged with tons of plugins, the ease of creating and maintaining contents. Newbie friendly

What is your favorite aspect of this product?

#1. Has in built analytics dashboard where we can see from which country the major source of traffic comes from and its in depth details. This helps us to skip the task of installing Google Analytics to get the same data. However, in case of more data oriented reports, Google Analytics installation is a must. #2. The ability to manage the comments for our blog post is much simpler #3. User friendly interface - even a beginner can work with it easily

What do you dislike most about this product?

The landing pages needs to be mobile optimised and well arranged with the moments for faster loafing speed. I often faced the slower loading speed of the website built by Wordpress.

What recommendations would you give to someone considering this product?

Affordable and user friendly. Just give a try and you wont regret doing that.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Effective Service

yasmin s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Excellent intergration with many e-commerce site

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Intergration with many e-commerce website. Most excellent with content creation. Ease to edit and modify website pages. Reliable with drag and drop of interface.

What is your favorite aspect of this product?

Very effective with content management through creation and editing. Terrific with drag and drop of interface. Intergrate with many e-commerce website. It's free content management system.

What do you dislike most about this product?

Lovely experience to use wordpress for no coding required.

What recommendations would you give to someone considering this product?

Yes I like how it's easy to edit and modify web pages. Convinient intergration with many E-commerce sites. Great support from the WordPress community.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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