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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

631 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Transparent

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Standard Templates

Management Interface

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

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Content Marketing

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Good product, but not easy for beginners

Likeliness to Recommend

7 /10

Pros

Unique Features
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Generous

Anastacio III T.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

very professional software product website

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

WordPress.com is most used and chosen product than any other similar products.

What is your favorite aspect of this product?

It has a Free SSL

What do you dislike most about this product?

None so far.

What recommendations would you give to someone considering this product?

If you are building a website or about to build one, choose WordPress.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Konstantina F.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Software for online journals and webpages"

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

With WordPress, even the tiniest companies can have access to cutting-edge website technology without breaking the bank. Because it offers a broad selection of free themes and templates, anybody may use it to create websites without having to pay a web designer or developer to do it for them. WordPress handles everything else for free, leaving the user merely to pay for a domain name and web hosting.

What is your favorite aspect of this product?

The setup is simple and does not need any prior technical experience. WordPress is the best option to go with if you do not want to be concerned with hosting, a variety of external tools, or incorporating individualized features into your website. You have the option to incorporate plugins from the extensive library that WordPress provides support for. Because of how extensive and customizable it is, you are able to design a setup that is completely unique to your preferences and include any features you like.

What do you dislike most about this product?

Since most of the templates and features were built for blogging and not other types of websites, you should utilize them all to reach greater degrees of integration and customization. You should utilize all of its capabilities to improve integration and customisation. An beautiful website requires basic coding and design skills.

What recommendations would you give to someone considering this product?

WordPress is an excellent platform that you can use to construct your own website or blog, and it is also free to use. You may do any of these things using WordPress. Using WordPress, you are able to do all of these tasks.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Good product, but not easy for beginners

Likeliness to Recommend

Pros

Cons

Anastacio III T.

very professional software product website

Likeliness to Recommend

Pros

Konstantina F.

"Software for online journals and webpages"

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Standard Templates

Management Interface

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support