WooCommerce Customer Reviews 2024

WooCommerce

8.7 /10

128 Reviews Write a Review

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What is WooCommerce?

WooCommerce is an open-source, completely customizable eCommerce platform for entrepreneurs worldwide. Go beyond the confines of traditional eCommerce solutions, and be limited only by your own imagination.

Company Details

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Awards & Recognition

WooCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation

2022

2021 Data Quadrant Gold Medalist

2021

WooCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WooCommerce.

89 Likeliness to Recommend

94 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WooCommerce?

3% Negative

8% Neutral

89% Positive

Pros

Reliable
Inspires Innovation
Fair
Helps Innovate

Feature Ratings

Average 82

Catalog Management

Payment Processing

Order Management

Order Portal

Content Localization

Content Management

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support

WooCommerce Reviews

Diego N.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Robust, modular online store solution

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

It's easy enough if you know a bit of programming to create scripts to add or remove features. Also, there is a vast library of add-ons that pretty much cover most possible customization needs one can have. Both Wordpress and Woocommerce are also very easy to install and setup, making this combo a very good option for small businesses that want to go online.

What is your favorite aspect of this product?

The thing I like the most is how I only really need to set it up once and then I can focus on the store part of the business.

What do you dislike most about this product?

My pet peeve with Woocommerce is how it adds to FTB (First Time Bite) for the whole Wordpress deployment. Jus by having it enabled, the whole site becomes a bit slower to respond to requests by the client's browser. This can be mitigated with a separate hosting solution and a subdomain but it's not optimal and may be cost prohibiting for smaller businesses.

What recommendations would you give to someone considering this product?

If you need an online store pronto, lack knowledge of programming, then Wordpress + Woocommerce is a very good and fast way to get your foot on the door.

Pros

Reliable
Performance Enhancing
Helps Innovate
Saves Time

Cons

Vendor Friendly Policies
Slower Product Innovation
Vendor's Interest First

Goral G.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic product with Ease of Understanding

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

Ease of Understanding and easily configurable

What is your favorite aspect of this product?

Product management, order management and reports

What do you dislike most about this product?

All is good, however it works well with Wordpress only

What recommendations would you give to someone considering this product?

Try to develop it with other technologies as well

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Ghanshyam T.

Role: Information Technology
Industry: Machinery
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Best CMS to build online ecommerce store

Likeliness to Recommend

8 /10

What differentiates WooCommerce from other similar products?

Free CMS so any client use without any membership price Woocoomerce provide 1 click setup on WordPress with eCommerce, we can use any other WordPress functionality

What is your favorite aspect of this product?

1 Click installation Easy to setup CMS with blog features

What do you dislike most about this product?

Security in wordpress Manually update required Sales Coupon

What recommendations would you give to someone considering this product?

Free CMS Any functionality used with WordPress Easy to manage products Payment method ready to use Content Subscription

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Cons

Less Productive

WooCommerce

What is WooCommerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

WooCommerce Ratings

89 Likeliness to Recommend

94 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love WooCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

WooCommerce Reviews

Diego N.

Robust, modular online store solution

Likeliness to Recommend

Pros

Cons

Goral G.

Fantastic product with Ease of Understanding

Likeliness to Recommend

Pros

Ghanshyam T.

Best CMS to build online ecommerce store

Likeliness to Recommend

Pros

Cons

Most Popular WooCommerce Comparisons

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2
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Feature Ratings

Catalog Management

Payment Processing

Order Management

Order Portal

Content Localization

Content Management

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Vendor Support