What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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93 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboard
Contextual Guidance
Process Flows
Analytics and Reporting
Content Creation
Help Screens
Lightweight Automation
Content Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Ease of Data Integration
Ease of Customization
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WalkMe Reviews
Kimberly O.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2023
Minimal IT resources required! Easy to learn!
Likeliness to Recommend
What differentiates WalkMe from other similar products?
We've only used Bootstrap, and that requires IT resources and heavy lifting. With WalkMe, we have builders across the business with zero IT knowledge/skills. Being able to train someone to use WalkMe in a matter of weeks, is a huge win!
What is your favorite aspect of this product?
Solutions can be offered in many different ways.
What do you dislike most about this product?
The dislikes are due to our implementation and the proprietary websites that we use WalkMe in.
What recommendations would you give to someone considering this product?
If possible, the person(s) implementing WalkMe should only be focused on WalkMe. If they have to split their time with other responsibilities, it gets harder to reap all the benefits that WalkMe offers. Especially because WalkMe is frequently launching new features and functionality.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Christi L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Join the Community!
Likeliness to Recommend
What differentiates WalkMe from other similar products?
WalkMe is such a complete solution, with an extensive rule engine and amazing support and training options.
What is your favorite aspect of this product?
I love the amount of different WalkMe tools that are available. You can really design a cohesive and complete training experience for the users, and then use Insights and analytics to measure success.
What do you dislike most about this product?
I do find one off bugs sometimes, but always work with support to resolve them.
What recommendations would you give to someone considering this product?
WalkMe is the best DAP on the market, Have your use cases and anything important to you prepared for your demo call, to make sure everyone is aligned on what you need. The training courses are endless, as well as the supporting events and webinars.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sabrina G.
- Role: Human Resources
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
User friendly with limited coding knowledge
Likeliness to Recommend
What differentiates WalkMe from other similar products?
I have not seen any similar products to walkme, it is highly innovative as an overlay program and proves to be very dynamic to the user needs.
What is your favorite aspect of this product?
The tooltip "Smart Tips" are highly helpful and are an easy way to implement guidance.
What do you dislike most about this product?
There is limited functionality, I would love to see more advanced HTML5 capabilities in the future.
What recommendations would you give to someone considering this product?
Really consider the audience and UI space you want to implement Walkme into. Make sure you have enough room for overlays, and that the background coding may be stable enough to be read by Walkme.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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