WalkMe Logo Award Winner Product Badge
WalkMe Logo Award Winner Product Badge
WalkMe

WalkMe

8.7 /10
Category
WalkMe
8.7 /10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


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Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

93 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 88

Dashboard

89

Contextual Guidance

89

Process Flows

89

Analytics and Reporting

88

Content Creation

88

Help Screens

87

Lightweight Automation

86

Content Management

85

Vendor Capability Ratings

Average 84

Availability and Quality of Training

87

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Breadth of Features

85

Quality of Features

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Customization

76

WalkMe Reviews

Elvis R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

A system to improve productivity

Likeliness to Recommend

9 /10

What differentiates WalkMe from other similar products?

It can stand out and differentiate itself from others because it can adapt to different platforms and has robust real-time data analytics, allowing to create personalized and effective experiences for users, thus improving the adoption of new functionalities. overall i can say that WalkMe is good for improving the user experience in our internal and external systems.

What is your favorite aspect of this product?

I like it because this software addresses business issues such as lack of guidance and training for users by providing a scope of use case that includes creating interactive tutorials, contextual messaging and process automation.

What do you dislike most about this product?

Sometimes the user interface can be a bit overwhelming for new users.

What recommendations would you give to someone considering this product?

WalkMe is suitable for specific scenarios such as onboarding new employees, implementing new functionality and conducting surveys through our websites.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Caring

Trace B.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Good features and agile support. Worth the costs.

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

While the often-times need for jquery coding can be time-consuming, the light-weight automation and training flow development process is top-notch. Implementation saves time, money, and resources. The platform is continuously being developing, including improvements based on consumer feedback. I personally recommended a feature on a Monday, only to see it live on Thursday. That is a true testament to agile. I recommend the WalkMe platform, wholeheartedly.

What is your favorite aspect of this product?

The Auto-steps and other automations make the user experience better. We wish to increase efficiencies and remove (most) user error. The platform assists with this immensely.

What do you dislike most about this product?

Lack of local application activation. Although I'm told it is in the pipeline.

What recommendations would you give to someone considering this product?

Check it out and be sure to connect your needs to what WalkMe can provide.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Marilena S.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Influential Digital Support Solution

Likeliness to Recommend

9 /10

What differentiates WalkMe from other similar products?

WalkMe has captured the importance of digital support, and there are reliable adoption for companies.

What is your favorite aspect of this product?

WalkMe has proper software testing platform, and there are no operational discouragement.

What do you dislike most about this product?

WalkMe has nothing that contradict the company operational needs.

What recommendations would you give to someone considering this product?

WalkMe is aggressive, and it allows proper and swift navigation in matters digital support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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