What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
Company Details
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93 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Respectful
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboard
Contextual Guidance
Process Flows
Analytics and Reporting
Content Creation
Help Screens
Lightweight Automation
Content Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Ease of Data Integration
Ease of Customization
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WalkMe Reviews
Elvis R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
A system to improve productivity
Likeliness to Recommend
What differentiates WalkMe from other similar products?
It can stand out and differentiate itself from others because it can adapt to different platforms and has robust real-time data analytics, allowing to create personalized and effective experiences for users, thus improving the adoption of new functionalities. overall i can say that WalkMe is good for improving the user experience in our internal and external systems.
What is your favorite aspect of this product?
I like it because this software addresses business issues such as lack of guidance and training for users by providing a scope of use case that includes creating interactive tutorials, contextual messaging and process automation.
What do you dislike most about this product?
Sometimes the user interface can be a bit overwhelming for new users.
What recommendations would you give to someone considering this product?
WalkMe is suitable for specific scenarios such as onboarding new employees, implementing new functionality and conducting surveys through our websites.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Caring
Please tell us why you think this review should be flagged.
Trace B.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2024
Good features and agile support. Worth the costs.
Likeliness to Recommend
What differentiates WalkMe from other similar products?
While the often-times need for jquery coding can be time-consuming, the light-weight automation and training flow development process is top-notch. Implementation saves time, money, and resources. The platform is continuously being developing, including improvements based on consumer feedback. I personally recommended a feature on a Monday, only to see it live on Thursday. That is a true testament to agile. I recommend the WalkMe platform, wholeheartedly.
What is your favorite aspect of this product?
The Auto-steps and other automations make the user experience better. We wish to increase efficiencies and remove (most) user error. The platform assists with this immensely.
What do you dislike most about this product?
Lack of local application activation. Although I'm told it is in the pipeline.
What recommendations would you give to someone considering this product?
Check it out and be sure to connect your needs to what WalkMe can provide.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Marilena S.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Apr 2024
Influential Digital Support Solution
Likeliness to Recommend
What differentiates WalkMe from other similar products?
WalkMe has captured the importance of digital support, and there are reliable adoption for companies.
What is your favorite aspect of this product?
WalkMe has proper software testing platform, and there are no operational discouragement.
What do you dislike most about this product?
WalkMe has nothing that contradict the company operational needs.
What recommendations would you give to someone considering this product?
WalkMe is aggressive, and it allows proper and swift navigation in matters digital support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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