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vtiger

Vtiger One

Composite Score

7.7 /10

CX Score

7.8 /10

33 Reviews Write a Review

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What is Vtiger One?

Grow sales, improve marketing ROI, and deliver great customer service with the all-in-one CRM that grows with your business. Equip your teams with tools to make informed decisions. Provide the latest customer data to help them engage better with customers. Use historical data to close deals faster. Take AI assistance to create efficient customer success teams.

Company Details

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Awards & Recognition

Vtiger One won the following awards in the Customer Relationship Management - Small Business category

Filter By

4 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

7 Top Rated Capabilities

6 Top Rated Features

2024

Conflict Resolution

2024

4 Top Rated Capabilities

5 Top Rated Features

2023

Vtiger One Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vtiger One.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vtiger One?

3% Negative

12% Neutral

85% Positive

Pros

Client Friendly Policies
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 83

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vtiger One Reviews

Paolo P.

Role: Information Technology
Industry: Electronics
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

VTiger is a simple product to use,

Likeliness to Recommend

10 /10

What differentiates Vtiger One from other similar products?

The product has many important administrative features such as the ability to customize form fields or create new forms. The ability to interact with the APIs that VTiger makes available has allowed us to integrate our management system with ease. Technical support is always present in case of need. Answers to requests are always decisive

What is your favorite aspect of this product?

The aspect I like most is the administrative part that allows you to customize the product according to your needs, as well as the ability to generate reports for the sales department.

What do you dislike most about this product?

In general there are in my opinion no negative points to report. Perhaps the only thing that could be improved is the visibility of contacts and companies to more colleagues, the assignment of these subjects could be done to more groups instead of just one.

What recommendations would you give to someone considering this product?

To those who have to start using a CRM, I suggest to evaluate VTiger as a possible product for its simplicity of use and administration. The product is really simple to set up and consider that technical support is always available for any problem encountered in the very early stages of VTiger setup.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Lots of options, too many work arounds.

Likeliness to Recommend

6 /10

Pros

Respectful
Client Friendly Policies
Altruistic
Continually Improving Product

Cons

Less Effective Service
Inhibits Innovation
Security Frustrates

Tyler S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Great product, and always evolving

Likeliness to Recommend

7 /10

What differentiates Vtiger One from other similar products?

Price for abilities

What is your favorite aspect of this product?

Great support

What do you dislike most about this product?

Doesn’t connect with our phone system for call logging

What recommendations would you give to someone considering this product?

Good product for the price

Pros

Efficient Service
Respectful
Continually Improving Product
Reliable

Vtiger One

What is Vtiger One?

Company Details

Book a Free Demo Today!

Awards & Recognition

Vtiger One Ratings

86 Likeliness to Recommend

95 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Vtiger One?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vtiger One Reviews

Paolo P.

VTiger is a simple product to use,

Likeliness to Recommend

Pros

Lots of options, too many work arounds.

Likeliness to Recommend

Pros

Cons

Tyler S.

Great product, and always evolving

Likeliness to Recommend

Pros

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Feature Ratings

Account and Contact Management

Sales Management

Collaboration

Lead Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training