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Vanilla Soft

VanillaSoft

Composite Score

7.5 /10

CX Score

7.9 /10

35 Reviews Write a Review

Claim Software

What is VanillaSoft?

Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.

Company Details

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Awards & Recognition

VanillaSoft won the following awards in the Sales Engagement Platforms category

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Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2 Top Rated Capabilities

4 Top Rated Features

2025

Service Experience
Contract Negotiation
Conflict Resolution

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

Service Experience
Conflict Resolution

2022

4 Top Rated Capabilities

7 Top Rated Features

2022

VanillaSoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on VanillaSoft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VanillaSoft?

2% Negative

3% Neutral

95% Positive

Pros

Trustworthy
Efficient Service
Respectful
Client Friendly Policies

Feature Ratings

Average 81

Call Management

Dialer Integration

Workflow Automation

Next-Best-Action Recommendations

Sales Analytics

E-Mail Integration

Conversation Coaching

Internal Sales Collaboration

E-Mail Campaign Management

Pipeline Management

Omnichannel Campaign Management

Vendor Capability Ratings

Average 82

Vendor Support

Ease of IT Administration

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

VanillaSoft Downloads

VanillaSoft Reporting

How Engagement Centers Build Full-Funnel Revenue and ROI

VanillaSoft Centralized Control

HE CustomerTestimonials

VanillaSoft and CRM

SmartCaller Solutions

VanillaSoft Videos

VanillaSoft Reviews

Wayne L.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Productive Sales Communications App

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

VanillaSoft is orderly in engaging all the company customers.

What is your favorite aspect of this product?

VanillaSoft offers the appropriate conversation intelligence for business focus.

What do you dislike most about this product?

VanillaSoft is more pleasing in supporting the business engagement.

What recommendations would you give to someone considering this product?

VanillaSoft is remarkable in controlling the sales engagement.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Gabriel B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Cluttered & lackluster

Likeliness to Recommend

5 /10

What differentiates VanillaSoft from other similar products?

Not much other than it's dialer and ancient UI

What is your favorite aspect of this product?

It's best feature and by far above the rest is the dialer. It's powerful, reliable and even comes with an auto-dialing function. Monitoring calls is a breeze and the team can easily review calls from other team members.

What do you dislike most about this product?

It's UI is ancient. Almost like a 2010 web design.

What recommendations would you give to someone considering this product?

Go with this if your main focus is calls. Anything else, skip.

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Cons

Commodity Features

Christina C.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Likeliness to Recommend

9 /10

Pros

Trustworthy
Respectful
Fair
Performance Enhancing

VanillaSoft

What is VanillaSoft?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

VanillaSoft Ratings

87 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love VanillaSoft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

VanillaSoft Downloads

VanillaSoft Reporting

How Engagement Centers Build Full-Funnel Revenue and ROI

VanillaSoft Centralized Control

HE CustomerTestimonials

VanillaSoft and CRM

SmartCaller Solutions

VanillaSoft Videos

VanillaSoft Reviews

Wayne L.

Productive Sales Communications App

Likeliness to Recommend

Pros

Gabriel B.

Cluttered & lackluster

Likeliness to Recommend

Pros

Cons

Christina C.

Likeliness to Recommend

Pros

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Feature Ratings

Call Management

Dialer Integration

Workflow Automation

Next-Best-Action Recommendations

Sales Analytics

E-Mail Integration

Conversation Coaching

Internal Sales Collaboration

E-Mail Campaign Management

Pipeline Management

Omnichannel Campaign Management

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training