TOPdesk ITSM Logo
TOPdesk ITSM Logo
TOPdesk

TOPdesk ITSM

7.7 / 10
Category
TOPdesk ITSM
7.7 / 10

What is TOPdesk ITSM?

TOPdesk’s ITSM software brings your IT services together in one place, so it’s easy to share knowledge, answer questions and solve problems. You’ll give agents time to spare, and customers a reason to be happy.

Company Details


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Awards & Recognition

TOPdesk ITSM won the following awards in the IT Service Management - Midmarket category

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TOPdesk ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TOPdesk ITSM.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

4
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TOPdesk ITSM?

10% Negative
0% Neutral
90% Positive

Pros

  • Efficient Service
  • Effective Service
  • Reliable
  • Includes Product Enhancements

Feature Ratings

Average 77

Technician Administration

83

Multi-Site Functionality

82

End User Support Solutions

82

Integrated Knowledge Management

81

End User Self Serve

79

Integration With IT Tools

78

Service Catalog

77

Multi Device Capability

71

Reporting

69

Vendor Capability Ratings

Average 79

Ease of Customization

96

Business Value Created

93

Usability and Intuitiveness

90

Vendor Support

89

Ease of IT Administration

88

Ease of Implementation

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

83

Ease of Data Integration

81

Breadth of Features

80

Quality of Features

80

TOPdesk ITSM Reviews

Bora D.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

We are a big fan of TopDesk. Great Product.

Likeliness to Recommend

10 / 10

What differentiates TOPdesk ITSM from other similar products?

Haven't used the competition in years but powerful program with many features. Self Service Portal is nice

What is your favorite aspect of this product?

Self Service Portal is nice, Asset Management feature is useful too.

What do you dislike most about this product?

Reporting, ability to monitor progress of support staff

What recommendations would you give to someone considering this product?

Enjoy it, great product

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Saves Time

Vishal S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use, hard to master.

Likeliness to Recommend

5 / 10

What differentiates TOPdesk ITSM from other similar products?

This product is more feature set than the competition.

What is your favorite aspect of this product?

Integrations where it counts.

What do you dislike most about this product?

The competition is fierce in this area.

What recommendations would you give to someone considering this product?

Consider other similar products available.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Fair

Cons

  • Less Inspiring
  • Less Transparent
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

A Look at How TOPdesk Streamlines Business Process

Likeliness to Recommend

9 / 10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

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