Tidio Customer Reviews 2026 | Chatbots

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Tidio

Composite Score

9.1 /10

CX Score

9.4 /10

90 Reviews Write a Review

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What is Tidio?

Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Reliable
Transparent
Performance Enhancing

Feature Ratings

Average 83

Scheduled Availability

Translation

Workflow Processing

Integration With CRM

Knowledgebase

Personalized Service

Leads Generation

Multi-channel

Learning and Adaptability

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Tidio Screenshots

Tidio Videos

Tidio Reviews

Ardila M.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

My Experience Using Tidio

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

With Tidio, we have the best chatbot and it's not only perfectly equipped but also is scalable unlike most tools in it's class.

What is your favorite aspect of this product?

Using Tidio is easy. I like the many features It's affordable Makes handling customer issues live easy.

What do you dislike most about this product?

No serious cons worth mentioning.

What recommendations would you give to someone considering this product?

Tidio has all we needed for a chatbot and I recommend it. It's the best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Arinda J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kristi J.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2026

‎Enhancing customer engagement with Tidio

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

‎Tidio uniquely combines AI‑driven chatbots, live chat, and multichannel messaging in a single interface. With no‑code automation flows and deep e‑commerce integrations, make it especially appealing for SMBs seeking powerful automation without complexity.

What is your favorite aspect of this product?

The best thing I like about Tidio is how it integrates AI chatbots and live chat in a single platform, enabling me to handle routine queries automatically while still providing instant human support when needed. Its easy-to-use visual workflow builder allows us to create automated conversational flows and lead capture sequences without any coding knowledge.

What do you dislike most about this product?

‎There is no dislike as Tidio is generally well-regarded for its ease of use, AI-powered automation, and seamless multichannel chat capabilities.

What recommendations would you give to someone considering this product?

If you're looking for a robust chatbot and live chat solution that combines AI automation with multichannel support, Tidio is an excellent choice. You need to focus on setting up clear workflows and training the chatbot to handle your most common customer interactions, maximizing efficiency.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Tidio

What is Tidio?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Tidio Ratings

93 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Tidio Screenshots

Dark - Shopify - Resolution rate

Dark - Shopify - Chat Flows

Dark - Shopify - Product-recommendation

Dark - Shopify - Helpdesk

Dark - Shopify - Livechat

Dark - Shopify - Integrations

Dark - Shopify - Security

Tidio Videos

Tidio Reviews

Ardila M.

My Experience Using Tidio

Likeliness to Recommend

Pros

Arinda J.

Likeliness to Recommend

Pros

Kristi J.

‎Enhancing customer engagement with Tidio

Likeliness to Recommend

Pros

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Leads Generation

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Learning and Adaptability

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

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