What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Knowledgebase
Integration With CRM
Multi-channel
Personalized Service
Leads Generation
Application Programming Interface
Learning and Adaptability
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Customization
Quality of Features
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Peter O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2025
Tidio makes customer support professional
Likeliness to Recommend
What differentiates Tidio from other similar products?
The tidio software comes with different ways to connect with customers like you can install the live chat widget on the website, integrate cusom support email and connect the social media accounts to gather all messages in one tidio panel at the free cost without restriction unlike other tools which does not have free version
What is your favorite aspect of this product?
I do like the live chat widget, it is easy to install on the website and to customise the chat color to match our brand, and like the AI chatbot with custom templates to answer customer questions in real time
What do you dislike most about this product?
They will charge extra cost for the Addon to remove the branding of the powered by tidio from the widget and the mobile application sometimes fails to deliver the notifications which leads to us to miss some chats
What recommendations would you give to someone considering this product?
it is a good software which even gives free 5 seats in the free mode of the software
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Sony l.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Tidio honest Review
Likeliness to Recommend
What differentiates Tidio from other similar products?
Has five free seats which accommodate five agents on free version and still with WhatsApp integration and usage for free
What is your favorite aspect of this product?
Tidio's inbox feature is too intruitive and you can easily açess chats and filter from newest to oldest and live typing preview insight makes it easy to respond
What do you dislike most about this product?
Tidio removal of branding is charged independently as an add-on
What recommendations would you give to someone considering this product?
I would recommend Tidio to colleagues because of user friendly and affordable
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
User-friendly, but some features are paid.
Likeliness to Recommend
What differentiates Tidio from other similar products?
What makes Tidio different is that it puts live chat, chatbots, and email marketing together in one platform, which makes it easier for businesses to handle customer conversations and automate their responses.
What is your favorite aspect of this product?
My favorite aspect of Tidio is its all-in-one approach, which lets businesses manage live chats, chatbots, and email marketing seamlessly. This integration saves time and makes it easier to keep track of customer interactions.
What do you dislike most about this product?
Tidio is that some advanced features may require a paid plan, which could limit functionality for smaller businesses or those just starting out.
What recommendations would you give to someone considering this product?
If you’re thinking about using Tidio, I suggest trying the free version first to see if it works for you before moving to a paid plan for extra features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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