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Tidio Logo Award Winner Product Badge
Tidio

Tidio

9.0 / 10
Category
Tidio
9.0 / 10

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details


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Awards & Recognition

Tidio won the following awards in the Chatbots category

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Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

91 Likeliness to Recommend

2
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative
4% Neutral
96% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 87

Translation

90

Application Programming Interface

89

Multi-channel

89

Scheduled Availability

89

Knowledgebase

89

Leads Generation

87

Workflow Processing

87

Learning and Adaptability

86

Integration With CRM

86

Natural Language Processing

85

Personalized Service

85

Vendor Capability Ratings

Average 85

Ease of Implementation

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Availability and Quality of Training

98

Ease of Customization

98

Ease of Data Integration

98

Ease of IT Administration

98

Usability and Intuitiveness

98

Breadth of Features

96

Vendor Support

93

Business Value Created

83

Tidio Reviews

Arinda J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

10 / 10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Luule M.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Tidio is easy to setup and use at a good price

Likeliness to Recommend

10 / 10

What differentiates Tidio from other similar products?

This software can be effortlessly modified and utilized to match our website and theme. Its interface is straightforward and organized, enhancing its accessibility. We have the flexibility to tailor the bots to our requirements, such as triggering the chatbox to appear when a visitor lands on the site for the first time or interacts with specific sections of the website. It offers a high degree of customization.

What is your favorite aspect of this product?

Integrating Tidio into our website was a swift and straightforward process. I haven't utilized it for clients yet, but I intend to do so next year. There's an abundance of customization options available, even with the free plan. This is particularly beneficial when gathering information from customers who might be inquiring about or seeking details about a range of services. A feature I particularly appreciate is the ability to configure the bot to only show up on the website when staff members are logged in and prepared to continue the conversation after the bot has guided the potential customer through a specific funnel.

What do you dislike most about this product?

A downside is that it doesn't support multiple triggers for a bot. For instance, if I want the bot to be activated when a user visits the home page and the same bot to be activated when a user types a specific word, this isn't feasible. Additionally, confirmation texts such as 'message sent' are not always accurate. There are instances where the message might not have been sent, yet I still receive the confirmation message.

What recommendations would you give to someone considering this product?

Tidio assists in sifting through commonly asked questions and directing more particular inquiries to the appropriate department. This efficiency eliminates the need for redundant discussions via phone or email, with the added advantage of gathering data and contact details that we might typically overlook.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Oyem D.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Has good pricing and a customizable chat widget

Likeliness to Recommend

10 / 10

What differentiates Tidio from other similar products?

I've been a Tidio user for a year now, having previously used Landbot. Having tried other chatbot platforms, I found Tidio to be a refreshing change. What stands out about Tidio is its remarkable speed. During my trials, the chatbot responded almost immediately, guaranteeing quick and effective answers to my customers' inquiries. Another commendable feature is the software's straightforward deployment. Integrating Tidio into my website was a breeze and took only a few minutes, with the setup process being extremely intuitive.

What is your favorite aspect of this product?

Tidio is incredibly user-friendly and presents a visually appealing interface. I appreciate that it doesn't restrict the chat feature to just one website, which suits my needs perfectly. I've integrated the chat on my educational website, allowing students and prospective students (as I'm involved in higher education) to contact me directly. It's also on my consulting website, enabling me to track and generate leads from both platforms at the same time. The cost for this feature is quite reasonable. Although I wish their email marketing was priced more competitively with Mailchimp, Tidio offers a more intuitive approach to segmentation.

What do you dislike most about this product?

The pricing structure is perplexing and no longer beneficial for small-scale businesses. Tidio, being a competitor of Intercom, is naturally inclined towards larger enterprises. We felt let down when we didn't receive any reminders from Tidio about the annual renewal. We had plans to discontinue our subscription but were not given any email reminders or notifications, which is a common practice. When we chose to cancel our account shortly after our renewal date, we requested a renewal. However, Tidio does not offer any refund, not even a partial one. The process of creating chatbots in multiple languages can become quite chaotic.

What recommendations would you give to someone considering this product?

In terms of customer engagement, we used to handle all customer inquiries via email. However, email communication will become obsolete for the modern consumer, who seeks instant responses and for that, I would highly recommend the software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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