What is TeamViewer ONE?
TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer ONE?
Pros
- Effective Service
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Endpoint Backup
Discovery
Network Management
Process Automation
Patch Management
Mobile Device Management
Anti Malware Signature Detection
Ransomware Recovery and Removal
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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TeamViewer ONE UI 2
TeamViewer ONE UI 3
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TeamViewer ONE Reviews
Roan P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Helpful Remote Tool For IT Service Desks.
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
TeamViewer is the best when it comes to remote connection to mobile devices and computers. The best in the market as of this writing.
What is your favorite aspect of this product?
Remote connections Files Transfer Internet Calls Chat option
What do you dislike most about this product?
TeamViewer needs to minimized it's UI to look updated.
What recommendations would you give to someone considering this product?
If you work at an IT Service Desk, this tool will make both your end-users life and yours easier. This minimizes the time to resolve issues over the phone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Isabella G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Oct 2022
Unattended remote access control
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
we're using the connections for remote work users who require access to their Apple iMacs because they don't have the necessary space available at home. So far, this has been the best solution for our team members to stay productive
What is your favorite aspect of this product?
It allows unattended remote access control, it also has a portable version for Quick support for remote access to an end user device by running the application without installing any software or requiring administrator rights allows us to perform Windows and third-party updates, Works on Windows, Apple, Mobile and Tablets.
What do you dislike most about this product?
compatibility with Apple needs improvement, no it is not possible to transmit the sound.
What recommendations would you give to someone considering this product?
It is a very complete product ideal for technical support, I highly recommend it, you only need internet and have teamviewer installed.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ramon J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Easy, fast and efficient
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
Among all the options that exist, teamviewer will always be the easiest and most efficient when using it, you can install it and connect in seconds.
What is your favorite aspect of this product?
How easy it is to install and configure. Intuitive interface for any level of user. It has a portable version to carry it on a USB stick. It allows us to share resources between the host and the remote team, you can share files, network, copy and paste, use chat to communicate. the price is accessible
What do you dislike most about this product?
the version for linux and android should be better.
What recommendations would you give to someone considering this product?
It is ideal for scenarios where distance is a limitation for computer technical support, it works excellent to provide assistance from anywhere regardless of the distance, it is the best application in that regard.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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