What is TeamViewer ONE?
TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer ONE?
Pros
- Effective Service
- Respectful
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Endpoint Backup
Discovery
Network Management
Process Automation
Patch Management
Mobile Device Management
Anti Malware Signature Detection
Ransomware Recovery and Removal
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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TeamViewer ONE UI 2
TeamViewer ONE UI 3
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TeamViewer ONE Reviews
Mohammad K.
- Role: Information Technology
- Industry: Machinery
- Involvement: End User of Application
Submitted Dec 2022
The system is fast
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
Affordable and secure remote access solution that reduced operational costs and enhanced service continuity for our business. I have used to help employees walk through device issues or directly take control of it because TeamViewer makes any device accessible at any time and from anywhere
What is your favorite aspect of this product?
The access and control on TeamViewer are unrivaled. We share desktops, remotely control devices, manage files, remote printing, mobile management, and more.
What do you dislike most about this product?
TeamViewer is a little complex to understand at the start and there are resolution adjustment issues when remotely accessing and making changes to remote desktop files and systems
What recommendations would you give to someone considering this product?
There is no hassle of installing applications on your devices, and it can be done conveniently with TeamViewer. It is a powerful remote desktop software that you can use for sharing screens and remote controlling devices
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
John K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Best tool for remote access and control
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
We maximized remote workforce productivity with TeamViewer remote access and support. Enabled dispersed teams to remote into the devices they need, the moment they need them, without requiring a VPN
What is your favorite aspect of this product?
It ensures secure remote support that includes multi-factor authentication and advanced encryption. It allows us to manage files, print documents and transfer data once the connection is established
What do you dislike most about this product?
Make it easier to establish secure connections even when the internet connection is poor to allow us offer users remote support solutions in just a few seconds no matter their location
What recommendations would you give to someone considering this product?
Rather than talking through steps with a frustrated user, an administrator can log in and take over their computer through TeamViewer Remote Management solution. This is a huge timesaver and can alleviate technical and security problems created by inexperienced users
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nelson h.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2022
setup is simple
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
This tool is a very powerful troubleshooting tool. Sometimes our It administrator uses this tool to make changes to our servers and provide support to users.
What is your favorite aspect of this product?
It makes it easy to access our computers remotely, Easy to share screen and record screen sharing sessions, Easy to use for people without computer skills, File sharing.
What do you dislike most about this product?
The UX design needs some improvements.
What recommendations would you give to someone considering this product?
Teamviewer is best suited for remote access services. This software allows a user to access another computer, regardless of location or time
Pros
- Security Protects
- Reliable
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
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