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TeamViewer

TeamViewer ONE

Composite Score

9.0 /10

CX Score

9.3 /10

218 Reviews Write a Review

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What is TeamViewer ONE?

TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.

Company Details

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Awards & Recognition

TeamViewer ONE won the following awards in the Remote Monitoring and Management category

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2026 Data Quadrant Champion

Latest Award, 2026

9 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer ONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer ONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer ONE?

1% Negative

1% Neutral

98% Positive

Pros

Effective Service
Respectful
Trustworthy
Fair

Feature Ratings

Average 83

Remote Control

Real User Monitoring

Endpoint Backup

Discovery

Network Management

Process Automation

Patch Management

Mobile Device Management

Anti Malware Signature Detection

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobility Management

Score 8.3

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TeamViewer ONE Screenshots

TeamViewer ONE Downloads

TeamViewer ONE One pager

Standard & Advanced The Digital Workplace Platform.

TeamViewer ONE Videos

TeamViewer ONE Reviews

Mike J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Remote Management Made Easy

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

TeamViewer Remote Management stands out from other similar products due to its all-in-one platform that offers a comprehensive set of features for remote monitoring and management. Unlike other remote management products, TeamViewer's platform includes capabilities such as endpoint protection, backup and recovery, software inventory management, and a variety of reporting options that provide users with valuable insights into their remote devices' health and performance.

What is your favorite aspect of this product?

My favorite aspect of the TeamViewer Remote Management product is its ease of use and accessibility. The platform provides a user-friendly interface that allows users to easily navigate and access all of its features. Another benefit is the ability for users to remotely monitor and manage their devices from anywhere, at any time, using a variety of different devices including desktops, laptops, tablets or smartphones.

What do you dislike most about this product?

It is hard to identify a specific aspect of this product that I dislike the most. However, one potential area for improvement could be the pricing model as it may not be cost-effective for smaller businesses or individuals who do not require all of the advanced features offered by the platform.

What recommendations would you give to someone considering this product?

For someone considering the TeamViewer Remote Management product, I would highly recommend taking advantage of the free trial to test out all the platform's features and see how it meets their specific monitoring and management needs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Rahul R.

Role: Operations
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

team viewer product review

Likeliness to Recommend

9 /10

What differentiates TeamViewer ONE from other similar products?

ease of use and good support

What is your favorite aspect of this product?

easy connection establishment

What do you dislike most about this product?

patch updates are too much

What recommendations would you give to someone considering this product?

integration enhancement

Pros

Helps Innovate
Efficient Service
Generous Negotitation
Transparent

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2023

The product is easu to use. And remote Control is

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Generous Negotitation
Over Delivered
Reliable

TeamViewer ONE

What is TeamViewer ONE?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer ONE Ratings

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love TeamViewer ONE?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobility Management

TeamViewer ONE Screenshots

TeamViewer ONE UI 1

TeamViewer ONE UI 2

TeamViewer ONE UI 3

TeamViewer ONE

TeamViewer ONE Downloads

TeamViewer ONE One pager

TeamViewer ONE Videos

TeamViewer ONE

See what's New in TeamViewer Remote

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TeamViewer ONE Reviews

Mike J.

Remote Management Made Easy

Likeliness to Recommend

Pros

Rahul R.

team viewer product review

Likeliness to Recommend

Pros

The product is easu to use. And remote Control is

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Real User Monitoring

Endpoint Backup

Discovery

Network Management

Process Automation

Patch Management

Mobile Device Management

Anti Malware Signature Detection

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization