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TeamDynamix

TeamDynamix ITSM

Composite Score

8.7 /10

CX Score

8.9 /10

190 Reviews Write a Review

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What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details

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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2026 Data Quadrant Champion

2026

8 Top Rated Capabilities

6 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

3% Negative

3% Neutral

94% Positive

Pros

Trustworthy
Acts with Integrity
Transparent
Reliable

Feature Ratings

Average 82

End User Self Serve

End User Support Solutions

Service Catalog

Multi-Site Functionality

Technician Administration

Reporting

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Business Application Integration

Systems Management Integration

Vendor Capability Ratings

Average 80

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

IT Service Management - Midmarket

Score 8.8

View TeamDynamix ITSM in this category (opens in a new tab)

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Benjamin W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Robust, Flexible, and Configurable ITSM Solution

Likeliness to Recommend

8 /10

What differentiates TeamDynamix ITSM from other similar products?

The most wholesome difference that I found using TeamDynamix ITSM is its flexibility and configurability to align with our organization's unique workflows and processes. Especially with the ability to integrate with external systems and tools, it provided us with a comprehensive approach to IT service management.

What is your favorite aspect of this product?

My favorite aspect will have to be the robust reporting and dashboard capabilities. It has provided us with actionable insights and real-time visibility of the metrics that matter most for our organization.

What do you dislike most about this product?

One potential area for improvement with TeamDynamix ITSM is the user interface, which can be overwhelming and confusing at times, especially for new users. However , once you invest some time in understanding the system, it becomes more intuitive to use.

What recommendations would you give to someone considering this product?

If you are looking for a flexible and configurable ITSM solution that can align with your organization's workflows and processes, TeamDynamix ITSM is a great option to consider. I recommend it any day, especially if you require robust reporting and analytics capabilities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Liny S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

ITSM refers to all the activities carried out, planned, delivered,operated and controlled by an organisation to provide IT service to stakeholders. ITSM platform is customer - centric

What is your favorite aspect of this product?

Asset discovery and management. Know our IT hardware and software assets. Incident and problem management. Easy to access to the service catalog, knowledge base, and project portfolio. User will be able to visit client portal to search, find and request technology related information.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Role: Information Technology
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Loving TeamDynamix

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

TeamDynamix ITSM

What is TeamDynamix ITSM?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

TeamDynamix ITSM Ratings

88 Likeliness to Recommend

98 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love TeamDynamix ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

IT Service Management - Midmarket

TeamDynamix ITSM Screenshots

TeamDynamix - Solution Suite

ITSM - Incidents & Problems

ITSM - Projects & Service Together

ITSM - Change Management - Tasks

ITSM - Workflow Builder - Change Management Approval Example

ITSM - Release Management

ITSM - CMDB

ITSM - Asset Management - Maintenance Windows

ESM - Facilities Desktop

ESM - Human Resources

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

Automate IT - Fast & Easy

Change the Way You Chat with AI

Making ESM a Reality

TeamDynamix Makes IT Easy

TeamDynamix ITSM Reviews

Benjamin W.

Robust, Flexible, and Configurable ITSM Solution

Likeliness to Recommend

Pros

Liny S.

Likeliness to Recommend

Pros

Loving TeamDynamix

Likeliness to Recommend

1
Since last award

Feature Ratings

End User Self Serve

End User Support Solutions

Service Catalog

Multi-Site Functionality

Technician Administration

Reporting

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Business Application Integration

Systems Management Integration

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization