Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

TeamDynamix

TeamDynamix ITSM

Composite Score

8.7 /10

CX Score

8.9 /10

190 Reviews Write a Review

Claim Software

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2026 Data Quadrant Champion

2026

8 Top Rated Capabilities

6 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

3% Negative

3% Neutral

94% Positive

Pros

Trustworthy
Acts with Integrity
Transparent
Reliable

Feature Ratings

Average 82

End User Self Serve

End User Support Solutions

Service Catalog

Multi-Site Functionality

Technician Administration

Reporting

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Business Application Integration

Systems Management Integration

Vendor Capability Ratings

Average 80

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

IT Service Management - Midmarket

Score 8.8

View TeamDynamix ITSM in this category (opens in a new tab)

TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Rashid m.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

"PROMOTED TEAMWORK BY TEAMDYNAMIX"

Likeliness to Recommend

9 /10

What differentiates TeamDynamix ITSM from other similar products?

Teamdynamix provides an easy collaboration platform and promotes team work with the company, projects and tasks are completed on time

What is your favorite aspect of this product?

The fact that my team and I can collaborate and share ideas all in one platform, tracking the progress of an ongoing project is easy and the software is very interactive and self explanatory

What do you dislike most about this product?

There is nothing to dislike about it,this is what I always relie on and it does not fail me

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Aditya R.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Good & Easy to adopt by users

Likeliness to Recommend

8 /10

What differentiates TeamDynamix ITSM from other similar products?

We evaluate many products but this was good and easy to fit in the business requirements easy to learn and end users adopt it very easily I am delighted that my team response was very good about this product

What is your favorite aspect of this product?

My Fav is reporting part and taking care of change management

What do you dislike most about this product?

integration part is quite difficult

What recommendations would you give to someone considering this product?

i can recommend this product to all type industries it is easy get fits in business requirements

Pros

Includes Product Enhancements
Friendly Negotiation
Appreciates Incumbent Status
Helps Innovate

Miles d.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Good integration, but sometimes unwieldy

Likeliness to Recommend

5 /10

What differentiates TeamDynamix ITSM from other similar products?

Price point, availability of integration with other products

What is your favorite aspect of this product?

The User Facing elements are well constructed and seem to make sense to our users.

What do you dislike most about this product?

Reporting could be a lot more intuitive. It is powerful but not always easy to understand/use.

What recommendations would you give to someone considering this product?

Consider what existing products in your environment can be easily integrated into this ITSM tool.

Pros

Respectful
Trustworthy
Acts with Integrity
Helps Innovate

TeamDynamix ITSM

What is TeamDynamix ITSM?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

TeamDynamix ITSM Ratings

88 Likeliness to Recommend

98 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love TeamDynamix ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

IT Service Management - Midmarket

TeamDynamix ITSM Screenshots

TeamDynamix - Solution Suite

ITSM - Incidents & Problems

ITSM - Projects & Service Together

ITSM - Change Management - Tasks

ITSM - Workflow Builder - Change Management Approval Example

ITSM - Release Management

ITSM - CMDB

ITSM - Asset Management - Maintenance Windows

ESM - Facilities Desktop

ESM - Human Resources

TeamDynamix ITSM Downloads

TDX_InfoTech_ITSM_Rankings

TeamDynamix eBook - Automate IT

TeamDynamix - Sychronized Enterprise - Product Overview

TeamDynamix ITSM Videos

Automate IT - Fast & Easy

Change the Way You Chat with AI

Making ESM a Reality

TeamDynamix Makes IT Easy

TeamDynamix ITSM Reviews

Rashid m.

"PROMOTED TEAMWORK BY TEAMDYNAMIX"

Likeliness to Recommend

Pros

Aditya R.

Good & Easy to adopt by users

Likeliness to Recommend

Pros

Miles d.

1
Since last award

Feature Ratings

End User Self Serve

End User Support Solutions

Service Catalog

Multi-Site Functionality

Technician Administration

Reporting

Integrated Knowledge Management

Multi Device Capability

Integration With IT Tools

Business Application Integration

Systems Management Integration

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Ease of Customization