TeamDynamix ITSM
What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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87 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
Feature Ratings
End User Self Serve
End User Support Solutions
Integrated Knowledge Management
Service Catalog
Multi-Site Functionality
Technician Administration
Multi Device Capability
Reporting
Integration With IT Tools
Systems Management Integration
Business Application Integration
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
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TeamDynamix ITSM Reviews

Liny S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
ITSM refers to all the activities carried out, planned, delivered,operated and controlled by an organisation to provide IT service to stakeholders. ITSM platform is customer - centric
What is your favorite aspect of this product?
Asset discovery and management. Know our IT hardware and software assets. Incident and problem management. Easy to access to the service catalog, knowledge base, and project portfolio. User will be able to visit client portal to search, find and request technology related information.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features

Bryan N.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted May 2022
so far so good!
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
new tool that seems very easy to use
What is your favorite aspect of this product?
codeless and east to create modules
What do you dislike most about this product?
data imports and group management could use some work
What recommendations would you give to someone considering this product?
this is a great tool which we are currently implementing and support has been incredibly helpful!
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Rick K.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Still getting arms around the customization
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
I am not sure other than a database bases product versus a file storage based product.
What is your favorite aspect of this product?
Assessment tools seem to be robust
What do you dislike most about this product?
Emails sent from product are difficult to read (so much information before and after the message, sometimes the message is difficult to locate particularly if it is short).
What recommendations would you give to someone considering this product?
Talk to the people who submit the tickets, not the IT people who implement and use the product.
Pros
- Respectful
- Acts with Integrity
- Reliable
- Trustworthy