TeamDynamix ITSM Customer Reviews 2023

What is TeamDynamix ITSM?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Company Details

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Awards & Recognition

TeamDynamix ITSM won the following awards in the IT Service Management - Enterprise category

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TeamDynamix ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamDynamix ITSM.

87 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamDynamix ITSM?

6% Negative

3% Neutral

91% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Score 8.4

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TeamDynamix ITSM Screenshots

TeamDynamix ITSM Downloads

eBook - ITSM for the Enterprise

City of Avondale, AZ Improves IT Service Management

LINKBANK Rapid Deployment of ITSM / ESM

Cornell Migrates to TeamDynamix for Improved Process and Service Delivery

TeamDynamix ITSM Videos

TeamDynamix ITSM Reviews

Liny S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Likeliness to Recommend

89

What differentiates TeamDynamix ITSM from other similar products?

ITSM refers to all the activities carried out, planned, delivered,operated and controlled by an organisation to provide IT service to stakeholders. ITSM platform is customer - centric

What is your favorite aspect of this product?

Asset discovery and management. Know our IT hardware and software assets. Incident and problem management. Easy to access to the service catalog, knowledge base, and project portfolio. User will be able to visit client portal to search, find and request technology related information.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Bryan N.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

so far so good!

Likeliness to Recommend

89

What differentiates TeamDynamix ITSM from other similar products?

new tool that seems very easy to use

What is your favorite aspect of this product?

codeless and east to create modules

What do you dislike most about this product?

data imports and group management could use some work

What recommendations would you give to someone considering this product?

this is a great tool which we are currently implementing and support has been incredibly helpful!

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Rick K.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Still getting arms around the customization

Likeliness to Recommend

67

What differentiates TeamDynamix ITSM from other similar products?

I am not sure other than a database bases product versus a file storage based product.

What is your favorite aspect of this product?

Assessment tools seem to be robust

What do you dislike most about this product?

Emails sent from product are difficult to read (so much information before and after the message, sometimes the message is difficult to locate particularly if it is short).

What recommendations would you give to someone considering this product?

Talk to the people who submit the tickets, not the IT people who implement and use the product.

Pros

Respectful
Acts with Integrity
Reliable
Trustworthy

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TeamDynamix ITSM

8.4 / 10

TeamDynamix ITSM

8.4 / 10

What is TeamDynamix ITSM?

Company Details

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Awards & Recognition

Data Quadrant Gold Medalist

Emotional Footprint Champion

Data Quadrant Gold Medalist

TeamDynamix ITSM Ratings

87 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love TeamDynamix ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

IT Service Management - Midmarket

TeamDynamix ITSM Screenshots

ITSM - Incidents & Problems

ITSM - Projects & Service Together

ITSM - Change Management - Tasks

ITSM - Workflow Builder - Change Management Approval Example

ITSM - Release Management

ITSM - CMDB

ITSM - Asset Management - Maintenance Windows

ESM - Facilities Desktop

ESM - Human Resources

TeamDynamix ITSM Downloads

eBook - ITSM for the Enterprise

City of Avondale, AZ Improves IT Service Management

LINKBANK Rapid Deployment of ITSM / ESM

Cornell Migrates to TeamDynamix for Improved Process and Service Delivery

TeamDynamix ITSM Videos

TeamDynamix - One Platform for ITSM, PPM & iPaaS

TeamDynamix ITSM Reviews

Liny S.

Likeliness to Recommend

Pros

Bryan N.

so far so good!

Likeliness to Recommend

Pros

Rick K.

Still getting arms around the customization

Likeliness to Recommend

Pros

Most Popular TeamDynamix ITSM Comparisons

Ivanti Neurons for ITSM

ServiceNow IT Service Management

OMNITRACKER

IBM Control Desk

IFS assyst

Feature Ratings

End User Self Serve

End User Support Solutions

Integrated Knowledge Management

Service Catalog

Multi-Site Functionality

Technician Administration

Multi Device Capability

Reporting

Integration With IT Tools

Systems Management Integration

Business Application Integration

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of Customization