1/17 in IT Service Management

Response
Distribution
41Reviews

TeamDynamix

TeamDynamix ITSM

TeamDynamix cloud-based project, portfolio, and resource management software is the right fit for higher education. Additionally, TeamDynamix seamlessly integrates full IT Service Management capabilities and offers solid platform capabilities including a "brand-able" self-service portal as well as asset and configuration management. This joint PPM and ITSM platform allows IT to become a strategic "hub" for all work and service management solutions in higher education institutions.

8.4

Composite Score

Composite
Score

+88

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

1/17 in IT Service Management

Response
Distribution
41Reviews
Category Features
  • Integrated Knowledge Management
  • |
  • Systems Management Integration
  • |
  • Service Catalog
  • |
  • Business Application Integration
  • |
  • Integration with IT Tools
  • |
  • End-User Self-Serve
  • |
  • End-User Support Solutions
  • |
  • Technician Administration
  • |
  • Reporting
  • |
  • Multi-Site Functionality
  • |
  • Multi-Device Capability

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
7/10

Information Technology

Good Product, easy to use, reporting could be better.

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • -
  • Business Application Integration
  • 2
  • End-User Self-Serve
  • 2
  • End-User Support Solutions
  • 2
  • Integrated Knowledge Management
  • -
  • Integration with IT Tools
  • 1
  • Multi-Device Capability
  • 3
  • Multi-Site Functionality
  • 2
  • Reporting
  • 2
  • Service Catalog
  • -
  • Systems Management Integration
  • 4
  • Technician Administration