TeamDynamix ITSM
What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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86 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Acts with Integrity
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Multi-Site Functionality
Technician Administration
Integrated Knowledge Management
Multi Device Capability
Reporting
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Breadth of Features
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TeamDynamix ITSM Reviews
Aditya R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Good & Easy to adopt by users
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
We evaluate many products but this was good and easy to fit in the business requirements easy to learn and end users adopt it very easily I am delighted that my team response was very good about this product
What is your favorite aspect of this product?
My Fav is reporting part and taking care of change management
What do you dislike most about this product?
integration part is quite difficult
What recommendations would you give to someone considering this product?
i can recommend this product to all type industries it is easy get fits in business requirements
Pros
- Includes Product Enhancements
- Friendly Negotiation
- Appreciates Incumbent Status
- Helps Innovate
Miles d.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Good integration, but sometimes unwieldy
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Price point, availability of integration with other products
What is your favorite aspect of this product?
The User Facing elements are well constructed and seem to make sense to our users.
What do you dislike most about this product?
Reporting could be a lot more intuitive. It is powerful but not always easy to understand/use.
What recommendations would you give to someone considering this product?
Consider what existing products in your environment can be easily integrated into this ITSM tool.
Pros
- Respectful
- Trustworthy
- Acts with Integrity
- Helps Innovate
Liny S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
ITSM refers to all the activities carried out, planned, delivered,operated and controlled by an organisation to provide IT service to stakeholders. ITSM platform is customer - centric
What is your favorite aspect of this product?
Asset discovery and management. Know our IT hardware and software assets. Incident and problem management. Easy to access to the service catalog, knowledge base, and project portfolio. User will be able to visit client portal to search, find and request technology related information.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
