What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Multi Device Capability
Systems Management Integration
Integration With IT Tools
Business Application Integration
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix - One Platform for ITSM, PPM & iPaaS
If you give us 90 seconds, we will tell show you how IT Service Management can work with Project Portfolio Management for faster, easier control of tickets, resources, and projects. Change Management, Asset Management, Incidents / Problems, and Projects - all managed in one place with a complete iPaaS integration platform for enterprise workflow & automation. All on a single, no-code platform... work better together. Life is complicated enough, we make it easier.
Automate IT with TeamDynamix (30)
TeamDynamix Makes IT Easy (30)
Work Better Together with TeamDynamix (30)
TeamDynamix ITSM Reviews
Scott W.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Dec 2023
Solid webhosted ticketing system
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
It's full featured and more inexpensive than a lot of its competition
What is your favorite aspect of this product?
TDX allows for multi-department ticketing in the same service catalog page for end-users
What do you dislike most about this product?
Asset to contract to vendor relationships aren't easily represented in the system yet.
What recommendations would you give to someone considering this product?
Strongly consider this as a ticketing solution.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Donna F.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2023
Support is fantastic and features are beneficial!
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
TDX provides the tools that are required for success within our organization at an affordable rate.
What is your favorite aspect of this product?
The features are conducive with the needs of our environment.
What do you dislike most about this product?
The product does not include an out of box solution for some of the integrations that will be needed.
What recommendations would you give to someone considering this product?
Anyone considering this product should do a thorough review of all of the features prior to making a decision. I can attest to the fact that they have the highest level of support and will work with you to overcome any obstacles that may be presented.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Barry B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Dec 2023
Great product support during implementation.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
TDX support before, during and after implementation was (and is) a big factor. Also, ease of use, ease in customizing to our needs and the capabilities built into the product is what sets it apart.
What is your favorite aspect of this product?
The iPaaS product has made customizing the ITSM to our needs really simple and easy.
What do you dislike most about this product?
If I had to pick something, it would be allowing the self-service portal to have more options to allow it to be customized. But our needs are unique to our industry.
What recommendations would you give to someone considering this product?
Give it a try and talk to clients who have the product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
