What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Reliable
- Effective Service
- Inspires Innovation
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Drag and Drop Design
Security
State Transformation
Workflow Automation
APIs and Integration
Mobility
Electronic Signatures
Version Management
Data Analysis and Survey Function
Field Configuration and Customization
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Implementation
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Ronnie V.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Aug 2023
Powerful Form Creation with Slight Datedness
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Integration and ease of use. If you need a powerful Form Builder and can look past the datedness of the backend Wufoo is a great choice. The ability to customize is limitless.
What is your favorite aspect of this product?
The ability to easily create forms, with advanced branching and logic is one of the main reasons we have stayed with Wufoo as our form builder. The tie-in with many other apps like MailChimp, Zapier and webhooks makes the possibilities almost limitless. The user interface is basic and easy to use, it could use some updating. The power to quickly create a new form with minimal fuss and be able to embed or send it out quickly to gain results is a big plus. No matter what web platfor you use for your website, they provide the embeddable code to easily embed any form, whether you use WordPress, Custom HTML or even a WYSIWYG builder like Wix etc.
What do you dislike most about this product?
The platform is starting to feel a little dated and clunky compared to some of the other form software out there. The ability to stylize & even report needs an update. The user interface is basic and easy to use, yet it is lacking at the same time. It is starting to feel dated and not as responsive as it should. When dealing with larger forms or reports things can get confusing due to the dated layout and lack of responsiveness within the browser. Reports are not as robust or powerful as one would hope for with complex forms. The report builder needs a vast overhaul to help make pulling the data in a visual way easier, no major updates.
What recommendations would you give to someone considering this product?
If you need a powerful Form Builder and can look past the datedness of the backend Wufoo is a great choice. The ability to customize is limitless.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Slower Product Innovation
- Commodity Features
- Under Delivered
Please tell us why you think this review should be flagged.
Mithil P.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jul 2023
An easy-to-use platform for quick integrations.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I feel the pricing is what differentiates Wufoo from its competitors. I love that they let us explore without any commitments before taking a paid plan.
What is your favorite aspect of this product?
Price plan are very flexible.
What do you dislike most about this product?
I don't like their plugins per se and the support for them. Especially with other CMS's like WordPress, HubSpot.
What recommendations would you give to someone considering this product?
More communications and product improvements.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
Cons
- Under Delivered
- Security Frustrates
Please tell us why you think this review should be flagged.
Joanna K.
- Role: Human Resources
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2023
Great option for filling out forms!
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
The product is similar to Survey Monkey but Wufoo is extremely easy to use, has a non-profit discount available and allows you to have as many survey/forms as you need under 1 log in. This is great for HR employees who are needing candidates, employees or new hires to fill out information or complete a survey. This software is used daily for our call center candidates to complete a quick survey and also was used during the COVID 19 Pandemic to gather and send out updated health information to current employees.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to build the templates out due to the many pre-set templates and also I love that all I need to send it out is a link.
What do you dislike most about this product?
Neither for personal or business use have I run into any issues or needed a feature that was not available to me. I could see a company with a complex business need maybe needing something more advanced but for majority of companies this will be a great platform that could be used.
What recommendations would you give to someone considering this product?
I would recommend scheduling a tutorial with the great client service representatives who can walk you through the product. If you are a non-profit this is going to be the best price you will find! If you are looking for a way to gather data, send questionnaires, or receive employee feedback this will be a great option at a great price.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
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