SurveyMonkey

State Transformation

Image capture through OCR/ICR, barcode generation.

Security

eForm data can be secured as appropriate

Drag and Drop Design

Form design is intuitive and can be done through a simple interface.

Workflow Automation

Offers a rules and routing engine to automate business workflows

APIs and Integration

Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Electronic Signatures

Form signatures can be captured, stored and reported on electronically

Mobility

Functionality is optimized for mobile device usage for creation and form usage

Field Configuration and Customization

Field elements can be customized to meet requirements

Version Management

Previous versions are automatically saved and can be easily retrieved

Data Analysis and Survey Function

Can capture survey data and multiple data sets may be output for analysis.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.