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Snapforce

Snapforce CRM

Composite Score

7.8 /10

CX Score

8.1 /10

14 Reviews Write a Review

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What is Snapforce CRM?

Snapforce takes customer relationship management (CRM) and combines it with our state of the art technology to bring you an unbeatable CRM software product. With Snapforce CRM your software system learns about your customers, tracks their behavior, and monitors customer patterns to deliver you the information that matters most. Almost instantly you will notice a strong improvement in customer service, and overtime it continues to strengthen. Snapforce CRM is the foundation for building long lasting customer relationships.

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Snapforce CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Snapforce CRM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Sales Management

Collaboration

Telephony and Call Center Management

Marketing Management

Lead Management

Mobile

Quote Contract and Proposal

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Average 81

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Snapforce CRM Reviews

Ashutosh P.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Seamless transformation of customer relationship !

Likeliness to Recommend

8 /10

What differentiates Snapforce CRM from other similar products?

Snapforce CRM is highly customizable and can be configured easily without any problem or issue. Now, tailoring the data feeds for managing customer relationship parameters is greatly effortless with Snapforce. Easy to afford and quite competitive. It is one of the leading CRM platform for improving customer experience to great extent. It has lead to increased market efficiency at least price. Al the front and back office operations are structured properly and improve customer experience.

What is your favorite aspect of this product?

Highly integral and seamless configuration for its quick deployment under any business environment. Our customer interaction, finance operations and supply chain logistics functions are organized in best way possible with Snapforce. It really helps in building customer confidence and trust in better way by communicating effectively and converting the sales lead faster and in efficient way. It is white label CRM with advanced customized fields

What do you dislike most about this product?

No problems seen as such. The software works fine for us .

What recommendations would you give to someone considering this product?

I would urge all users to go for demo first and speak to Snapforce customer relationship and technical specialists team for understanding the complete features and functionality aspects throughput and understand the integration requirements in proactive manner for checking suitability and fitment in better way

Pros

Helps Innovate
Enables Productivity
Effective Service
Inspires Innovation

Alexis P.

Role: Information Technology
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Snapforce CRM Is Impressive and Easy to Use

Likeliness to Recommend

10 /10

What differentiates Snapforce CRM from other similar products?

The capabilities of Snapforce CRM makes it a standout and reliable tool. Snapforce CRM has effective features that are easy to understand.

What is your favorite aspect of this product?

My favorite aspect about Snapforce CRM is its affordability. More so, Snapforce CRM has super amazing features.

What do you dislike most about this product?

No dislikes for Snapforce CRM. Snapforce CRM has been the best.

What recommendations would you give to someone considering this product?

I highly recommend Snapforce CRM.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Avin R.

Role: Finance
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

comprehensive customer relationship management sof

Likeliness to Recommend

10 /10

What differentiates Snapforce CRM from other similar products?

Affordability Virtual Phone System Native Integration and Communication:

What is your favorite aspect of this product?

the favorite aspect of Snapforce CRM for many users is its comprehensive feature set, including sales automation, customer service, marketing automation, reports and analytics, call center, and inbox management. Additionally, the native integration of all communication channels with the CRM, the affordability, and the flexibility of the pricing model are also highlighted as favorable aspects

What do you dislike most about this product?

none as such

What recommendations would you give to someone considering this product?

Affordability and Features: Responsive Support Team: Improvement in Customer Service

Pros

Efficient Service
Effective Service
Respectful
Helps Innovate

Snapforce CRM

What is Snapforce CRM?

Company Details

Book a Free Demo Today!

Snapforce CRM Ratings

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Snapforce CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Snapforce CRM Reviews

Ashutosh P.

Seamless transformation of customer relationship !

Likeliness to Recommend

Pros

Alexis P.

Snapforce CRM Is Impressive and Easy to Use

Likeliness to Recommend

Pros

Avin R.

comprehensive customer relationship management sof

Likeliness to Recommend

Pros

Feature Ratings

Sales Management

Collaboration

Telephony and Call Center Management

Marketing Management

Lead Management

Mobile

Quote Contract and Proposal

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training