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Snapforce

Snapforce CRM

Composite Score

7.8 /10

CX Score

8.1 /10

14 Reviews Write a Review

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What is Snapforce CRM?

Snapforce takes customer relationship management (CRM) and combines it with our state of the art technology to bring you an unbeatable CRM software product. With Snapforce CRM your software system learns about your customers, tracks their behavior, and monitors customer patterns to deliver you the information that matters most. Almost instantly you will notice a strong improvement in customer service, and overtime it continues to strengthen. Snapforce CRM is the foundation for building long lasting customer relationships.

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Snapforce CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Snapforce CRM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Sales Management

Collaboration

Telephony and Call Center Management

Marketing Management

Lead Management

Mobile

Quote Contract and Proposal

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Average 81

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Snapforce CRM Reviews

Vishnu S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Snapforce CRM: Great Start, Needs Enhancements

Likeliness to Recommend

7 /10

What differentiates Snapforce CRM from other similar products?

What sets Snapforce apart is its all-in-one approach, combining CRM with a built-in virtual phone system. It offers strong sales automation, customer service tools, and call center features in one platform. Plus, its ability to automatically log calls and provide real-time metrics is a standout for tracking performance.

What is your favorite aspect of this product?

My favorite aspect of Snapforce is the built-in virtual phone system. It seamlessly integrates with the CRM, automatically logs calls, and gives real-time metrics, making it super easy to track and manage customer interactions.

What do you dislike most about this product?

What I dislike most is the lack of a free version. It would be nice to have a basic, no-cost option to try out the features before committing to a paid plan.

What recommendations would you give to someone considering this product?

I’d recommend trying the free trial first to see if it fits your needs. If you're looking for an all-in-one CRM with sales automation and call center features, it’s a great option. Just keep in mind there’s no free version, so be ready to commit to a paid plan.

Pros

Effective Service
Client Friendly Policies
Fair
Client's Interest First

Joseph A.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Excellent product that is very efficient

Likeliness to Recommend

10 /10

What differentiates Snapforce CRM from other similar products?

It has very unique features of lead management, integrated marketing features and easy configuration

What is your favorite aspect of this product?

Ease of configuration and lead management is my favorite

What do you dislike most about this product?

Honestly nothing

What recommendations would you give to someone considering this product?

I would easily recommend for some looking for an enterprise well integrated, simple to create and configure, with enhanced CRM features useful for managing client information, leads, reminders and CRM automation to imorove on process for increase client relationship and retention

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Karen V.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Expended CRM with Advance Reporting.

Likeliness to Recommend

8 /10

What differentiates Snapforce CRM from other similar products?

In Snapforce all the basic options such as virtual communication, Sales, Lead automation and contacts are comes natively and simplifing the whole process of sales and customer relation.

What is your favorite aspect of this product?

It offers mature and mega ecosystem where we can track sales operations and custom fields instantly and share the to the clients nicely to covers customer requirements.

What do you dislike most about this product?

For large enterprises it doesn't fulfill all the requirements so i want to see it fully powerful for serving whole the CRM and ERP system for large environment.

What recommendations would you give to someone considering this product?

Easily accessible for mid sized businesses and comes with natively option for client telephony, gives the whole bundle of features for managing customer relation and resource planing in flexible price try it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Charges for Enhancements
Less Generous

Snapforce CRM

What is Snapforce CRM?

Company Details

Book a Free Demo Today!

Snapforce CRM Ratings

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Snapforce CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Snapforce CRM Reviews

Vishnu S.

Snapforce CRM: Great Start, Needs Enhancements

Likeliness to Recommend

Pros

Joseph A.

Excellent product that is very efficient

Likeliness to Recommend

Pros

Karen V.

Expended CRM with Advance Reporting.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Sales Management

Collaboration

Telephony and Call Center Management

Marketing Management

Lead Management

Mobile

Quote Contract and Proposal

Customer Service Management

Analytics and Reporting

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training