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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Collaboration

87

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Time & Expense Tracking

83

Resource Management

83

Dependency and Milestone Tracking

82

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Business Value Created

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Smartsheet Reviews

Chris D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Effective teamwork tool with an intuitive UI

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Work together effortlessly with an intuitive UI. When there are several people involved in a specification, the smartsheet is an ideal central location for all of the relevant information. The software's user interface was so well thought out that I had no trouble picking it up and running.

What is your favorite aspect of this product?

Because much of our work is still done remotely and coordinated online post-COVID, having access to similar sheets and information, generating reports for one another, and staying current on work progress and needs has been invaluable.

What do you dislike most about this product?

Although it's highly adaptable, it might be time-consuming to set up the many sheets required to generate sufficient data for effective use of the available reports and workspaces. It is really comprehensive, and the degree of simplicity you experience depends on the level of effort you put into it.

What recommendations would you give to someone considering this product?

It can be used for a variety of purposes. It's easier to use than a spreadsheet, but it still includes all the features you'd expect, plus you can tailor it to your exact specifications with filters and automation.

Pros

  • Efficient Service
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Shaun R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Smartsheet improved project cooperation

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a suite of collaborative features, such as file sharing, alert systems, version control, note keeping, task assignment, and more. With the aforementioned, I can ensure that my entire team is aware of how our projects are developing at all times.

What is your favorite aspect of this product?

When it comes to user friendliness, SmartSheet is in a league of its own. SmartSheet's intuitive design has made it a pleasure to work with from the very first moment. It is really impressive that in SmartSheet we are able to create individualized environments that handle all of our problems with regard to intelligent calendars, forms, and project management overviews, amongst other things.

What do you dislike most about this product?

The primary motivation for our use of Smartsheet thus far has been the requirement for efficient project management. This has necessitated the incorporation of automated procedures into our workflow and the acceleration of both project completion and collaboration.

What recommendations would you give to someone considering this product?

My team has trouble relying solely on Smartsheet to manage all kinds of projects because it does not enable hybrid project management approaches.

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Continually Improving Product

Timothy H.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Good work requires strategic organization

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

By providing a variety of visual formats, my team and I can each access the data in a fashion that best suits our individual needs. It's convenient that several people can edit the document simultaneously. A central location for all shared files is essential.

What is your favorite aspect of this product?

Smartsheet has been important in resolving workflow challenges and ensuring that everyone is pulling their weight. Prioritizing our work is another great way to ensure we don't stray off track. It has really improved my ability to present several reports to my bosses and coworkers, and has made my contributions to weekly meetings look great.

What do you dislike most about this product?

It would be helpful if the download wasn't limited to a single zip file. Another thing that bothers me is that they altered how we gain access and now want a much higher price tag before we can utilize it for our intended purposes. Even so, I believe that, for our purposes, it is well worth the investment.

What recommendations would you give to someone considering this product?

It hasn't changed much in terms of how we put it to use, but we are excited to look into how Smartsheet and Salesforce may be integrated to save time and effort. It would be fantastic if there were a single, safe area to record and share data.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Security Protects

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