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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10
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Smartsheet
9.0 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Efficient Service
  • Respectful
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 86

Project Prioritization

79

Generative AI templates

75

Portfolio Governance

66

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

85

Ease of Data Integration

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Smartsheet Reviews

Jamal K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Dependable scalable work management tool.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

spreadsheet simplicity with enterprise workflow control

What is your favorite aspect of this product?

Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.

What do you dislike most about this product?

In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.

What recommendations would you give to someone considering this product?

I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Cons

  • Less Generous
  • Under Delivered

Juhi G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Smartsheet works best with clear structure

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It doesn't lock me into a single methodology like Agile or Waterfall. I can run marketing campaigns, product roadmaps, operations workflows or even lightweight CRM processes all in the same environment without friction. That adaptability is something many competing tools struggle with.

What is your favorite aspect of this product?

I can setup workflows for approvals, status changes or reminders without needing any technical background and once it's in place, a lot of the repetitive coordination just disappears.

What do you dislike most about this product?

It's very capable, but there are moments where I feel the limits of its spreadsheet DNA.

What recommendations would you give to someone considering this product?

Try it with a real project before committing fully.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Cons

  • Leverages Incumbent Status

SAMSON N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Smartisng With SmartSheet IT Product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Ease of planning, organising, scheduling and rescheduling of my projects and tasks. Real-time communication via mass messaging. Online marketing campaign. Agile field work collection.

What is your favorite aspect of this product?

Milestone project monitoring and management.

What do you dislike most about this product?

No single drawback we've encountered for couples of years.

What recommendations would you give to someone considering this product?

Just try it and decide.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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