Smartsheet Logo Award Winner Product Badge
Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
8.8 /10
CX Score
9.1 /10
Smartsheet
8.8 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
1% Neutral
98% Positive

Pros

  • Efficient Service
  • Respectful
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 86

Project Prioritization

79

Generative AI templates

74

Portfolio Governance

66

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

86

Quality of Features

86

Breadth of Features

85

Ease of Customization

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Smartsheet Reviews

Natasha T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Awesome Product!!

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

The user friendly features.

What is your favorite aspect of this product?

I like the sorting capabilities and organizing functions.

What do you dislike most about this product?

Nothing...I love smart sheet for tracking deliverables. I use this in place of basic excel.

What recommendations would you give to someone considering this product?

Take all the training so you can take full advantage of all the functionalities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Silvia K.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

The All-in-One Platform for Smarter Workflows

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is great for colleges because it combines easy-to-use spreadsheets with project tools, helping students and teachers work together, track goals, and manage projects.

What is your favorite aspect of this product?

I really like how it helps students and teachers stay organized by tracking tasks and making group work easy to manage.

What do you dislike most about this product?

The advanced features, like automation and integrations, can be confusing and take time to understand.

What recommendations would you give to someone considering this product?

I’d suggest beginning with Smartsheet’s simple features to get used to it, and then slowly trying out advanced tools like automation and integrations.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Rohit Y.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"An effective tool for collobration and project."

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Combines spreadsheet capabilities with project management to provide flexibility.

What is your favorite aspect of this product?

I adore how simple it is to set up and oversee several tasks concurrently.

What do you dislike most about this product?

Too many features may be too much for novice users to handle.

What recommendations would you give to someone considering this product?

Perfect for handling complicated projects with medium-Sized to big teams.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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