What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Paul W.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
The conversation becomes more faster and reliable
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows and encourages employees to interact with one another more: asking questions, reviewing more frequently, sharing interesting articles, and so on. It promotes community and facilitates communication. While email is more customer, Slack keeps a company's internal team connected.
What is your favorite aspect of this product?
The ease with which I can communicate with others and promptly discuss issues. Great for synchronous work, particularly for distant teams working in different time zones. I also appreciate being able to set reminders to revisit a topic or contact someone at a later time. It aids in the organization of discussions and ensures that the appropriate individuals are included.
What do you dislike most about this product?
When there are too many individuals in a gathering, it's easy for items to get buried. I also dislike the fact that we are unable to include gifs in threads. Only ordinary channel messages can contain such. This issue should be resolved in future editions.
What recommendations would you give to someone considering this product?
I would suggest Slack to those who want to boost their productivity and decision-making efficiency in their organization. However, if you also want this program to meet your video conferencing needs, please look into it. It is the market leader in social collaboration and is fantastic at it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Kate M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
Incredibly best features like real-time chatting
Likeliness to Recommend
What differentiates Slack from other similar products?
It provides functionality and can be used in place of email, text messaging, and instant messaging. It synchronizes all data across its web, desktop, and mobile apps. This enables communication/collaboration on the go, literally anywhere and at any time.
What is your favorite aspect of this product?
Slack is an essential part of our project workflow and allows developers, project managers, and clients to communicate in a collaborative environment. I'm very pleased with my overall Slack experience, and it has all of the features we wish we had in communication software. We reduced the number of emails we exchanged after we started using Slack because we could always search for an old message within Slack.
What do you dislike most about this product?
The only thing I would change is that when I look at an attachment and choose to enlarge it, I have to maximize Slack's window to see it in full size. I'd like the attachment to enlarge beyond the size of Slack's window. Otherwise, it's the best tool and needs no more improvements.
What recommendations would you give to someone considering this product?
If you want to use Slack to do meetings and real-time chat it's perfectly made for you. As it is chat-based communication software so its video conferencing capabilities aren't as robust as other tools but you can integrate it with Zoom, BlueJeans, and other video systems if you need something more advanced.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Jose G.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
An essential tool for smooth business progress
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to manage conversations. You can continue the thread of a message, so the flow of conversation is easy to understand. There is also a feedback function, so frank communication is possible. Huddle's screen sharing allows typing on the other party's screen, which perfectly supports the business scene. The ability to invite outsiders to the internal workspace is good (single channel guest, multi-channel guest). It is really convenient to be able to communicate with outsourced companies that can only be contacted by email or phone using internal tools.
What is your favorite aspect of this product?
It is used as a communication tool within the company and with other companies, but the reaction speed is fast and the threads are easy to see. There are also many reaction icons, which facilitate communication. It is used as a way of operation and maintenance contact with other companies that are outsourced, and it is possible to quickly communicate with each other in case of maintenance or failure, and the speed of work is significantly improved compared to email.
What do you dislike most about this product?
API that can be linked? As there are many cases, sometimes they suggest it, but I do not know how to use it at a glance and I'm always canceling, so I do not have to look at the manual.
What recommendations would you give to someone considering this product?
It is very convenient because it can quickly communicate with the outside world and can be used anytime and anywhere because it can be accessed from a smartphone. As a business use scenario, it is used for communication with outsourced companies, and it has become more seamless communication than exchanging emails. In addition, the response from the other party occurs within 24 hours, and the response that used to take more than a day has been improved.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.