What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Granular Access Management
Search
Cross Platform Support
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Ruth T.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted May 2022
Scalable enterprise instant messaging app
Likeliness to Recommend
What differentiates Slack from other similar products?
If there is any reliable instant messaging software for businesses, it is SLACK, which ensures that organizations can quickly communicate with their users and teams while keeping their communications secure. This app is used by our firm to transmit information between all departments, which, in turn, helps our team make faster decisions.
What is your favorite aspect of this product?
The best part is that the interface provides us and our employees with the finest possible user experience, particularly for Mac users. With minimal expertise, it is fairly simple to get the hang of it. We can accomplish a lot more on Slack as well. Our all data and communications are synced, saved, and accessible on SLACK, ensuring that we and our team are always on the same page.
What do you dislike most about this product?
I wish there was a central area where I could watch all of the public channels. Browse channels are insufficient. Fully communications assimilation is not supported and I also observed that it is not appropriate for an academic atmosphere, and it is difficult to install for guest users.
What recommendations would you give to someone considering this product?
When it comes to business instant messaging, Slack reigns supreme. Slack may be a good fit for your organization, whether it's a small or large one, and it can let you operate remotely. Sound notification options can be tailored to the user's preferences in order to make them feel at ease.
Pros
- Trustworthy
- Unique Features
- Inspires Innovation
- Client's Interest First
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Paul W.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
The conversation becomes more faster and reliable
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows and encourages employees to interact with one another more: asking questions, reviewing more frequently, sharing interesting articles, and so on. It promotes community and facilitates communication. While email is more customer, Slack keeps a company's internal team connected.
What is your favorite aspect of this product?
The ease with which I can communicate with others and promptly discuss issues. Great for synchronous work, particularly for distant teams working in different time zones. I also appreciate being able to set reminders to revisit a topic or contact someone at a later time. It aids in the organization of discussions and ensures that the appropriate individuals are included.
What do you dislike most about this product?
When there are too many individuals in a gathering, it's easy for items to get buried. I also dislike the fact that we are unable to include gifs in threads. Only ordinary channel messages can contain such. This issue should be resolved in future editions.
What recommendations would you give to someone considering this product?
I would suggest Slack to those who want to boost their productivity and decision-making efficiency in their organization. However, if you also want this program to meet your video conferencing needs, please look into it. It is the market leader in social collaboration and is fantastic at it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
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Kate M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
Incredibly best features like real-time chatting
Likeliness to Recommend
What differentiates Slack from other similar products?
It provides functionality and can be used in place of email, text messaging, and instant messaging. It synchronizes all data across its web, desktop, and mobile apps. This enables communication/collaboration on the go, literally anywhere and at any time.
What is your favorite aspect of this product?
Slack is an essential part of our project workflow and allows developers, project managers, and clients to communicate in a collaborative environment. I'm very pleased with my overall Slack experience, and it has all of the features we wish we had in communication software. We reduced the number of emails we exchanged after we started using Slack because we could always search for an old message within Slack.
What do you dislike most about this product?
The only thing I would change is that when I look at an attachment and choose to enlarge it, I have to maximize Slack's window to see it in full size. I'd like the attachment to enlarge beyond the size of Slack's window. Otherwise, it's the best tool and needs no more improvements.
What recommendations would you give to someone considering this product?
If you want to use Slack to do meetings and real-time chat it's perfectly made for you. As it is chat-based communication software so its video conferencing capabilities aren't as robust as other tools but you can integrate it with Zoom, BlueJeans, and other video systems if you need something more advanced.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
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