Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Roman S.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Our everyday used software for daily communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Now that we everyone is on the same page, we can finish our task. No matter what job we are playing, Slack has become a success for us. Teams readily accept it since it's simple to use, simple to establish, and offers a wide range of connectivity possibilities.

What is your favorite aspect of this product?

With Google Calendar, it is simple to set up, and on Meetings, attendees or the presenter may quickly underline the page's topics. Honestly, I appreciate having all of our business discussions in one location. We are thrilled to have such a wonderful little power drill. I appreciated the design, usefulness, and Slack is available for literally everything and everyone.

What do you dislike most about this product?

The talks that go missed, because either you run out of time inside the free plan but because there are thousands of chats going on, can be challenging. It might be challenging to look for and locate particular discussions or subjects. I also find it bothersome that when I create a group conversation, if I add a new person, all of the prior messages vanish.

What recommendations would you give to someone considering this product?

Slack is linked with every major software package we use, making it easier to manage our everyday tasks. It contains a large selection of emojis that lift the atmosphere. When somebody is showing their display, it also lets everyone scribble with a highlighter. This function is quite helpful.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Patrick C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Supporting effective communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The ability for everyone on a call to draw on the presenter's screen without any setup is Slack's best feature. It's simple to onboard a new member and gets them talking straight immediately. Its API makes it a perfect place to keep track of reminders and system notifications.

What is your favorite aspect of this product?

Overall, I enjoy using it, and because it integrates with practically all of my programs, it also serves as a notification engine, which is one of the tool's best features. I also appreciate that it offers all of the tools that are required for corporate team management, such as file sharing and messaging, as well as video and audio conferencing.

What do you dislike most about this product?

At times, the channels might be overwhelming for casual users. While the system tries to clean things up with suggestions, I believe Slack should do a better job of hiding less-used channels on purpose to keep things tidy.

What recommendations would you give to someone considering this product?

I have tried a lot of comparable applications, and while some of them are fairly nice, Slack appears to be superior to the majority of them, using it feels really natural and easy. It can be integrated with a variety of other technologies, such as being notified when a Jira ticket is created, transmitting a Zoom meeting recording to a channel, and so on.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Sharmeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Slack-Connect from anywhere

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is the best application than its alternatives. Google Chat is built into Gmail, and you can chat with anyone who also has a Gmail account, whether that account is paid or free. You'll also be able to use Google Meet with Google Chat in order to conduct audio and video calls. Still it is not that good as Slack.

What is your favorite aspect of this product?

I love Slack because it's visually appealing (it looks pretty – how insulting to the intelligence of designers), its functional design is interesting and it helps facilitate the day to day life of working in design; you can easily share designs, mockups etc and get instant feedback from your co workers.

What do you dislike most about this product?

I don't dislike anything about Slack.File sharing, calls, clips and more are all built into Slack along with real-time messaging. So you can truly work together however you work best. Slack brings internal and external teams together across locations, time zones and working styles, instead of confining work to email's siloed communication.

What recommendations would you give to someone considering this product?

I recommend all to use this because the thing that keeps us connected the most is Slack. It’s a very immediate and straightforward method of communication, and really the only channel that people prefer and enjoy using.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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